Xbox one x WiFi disconnects constantly

yeah I just got the Xbox one x. My first console had WiFi hardware issues. Was fine until Christmas morning when it just didn’t connect ever again telling me I had a lan cable plugged in.

Now on my second system, but have same issue as you. Keeps disconnecting from WiFi and having to hard reset to fix it. Prob once a day at least. Given all the problems have gone unaddressed, I actually consulted an attorney for a class action lawsuit.
Hopefully this issue a patch to fix this.

im having same issue my X1X is lagging on WiFi. Even went to my ISP and got a new modem, swapped a spare router using ASUS decent router cant remember model name. My launch OG X1 has ZERO PROBLEMS. Same with Ps3 and 360 consoles...

I don't know what to do. My X1X is still under retail warranty at bestbuy for another 12 days. I might have to return it for a new one and test it.

It's not just with the X. I have a One S and wifi just randomly disconnects and no other device on network has this problem. I have reported it many times but no update to fix it yet.

same issue with me and I don't know what to do.

yeah I just got the Xbox one x. My first console had WiFi hardware issues. Was fine until Christmas morning when it just didn’t connect ever again telling me I had a lan cable plugged in.

Now on my second system, but have same issue as you. Keeps disconnecting from WiFi and having to hard reset to fix it. Prob once a day at least. Given all the problems have gone unaddressed, I actually consulted an attorney for a class action lawsuit.
Hopefully this issue a patch to fix this.

Hello there @LouiseStuart, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the disconnecting situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh.
I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

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