XBOX one x - warranty countries issue due covid-19

Discus and support XBOX one x - warranty countries issue due covid-19 in XBoX on Consoles to solve the problem; [img] [img] [img] [img] Hello community! I'm here in order to find better answer to my problem. My brother was living in Australia when he... Discussion in 'XBoX on Consoles' started by Tiziana Mangiaratti, Jan 4, 2021.

  1. Tiziana Mangiaratti
    Tiziana Mangiaratti Guest

    XBOX one x - warranty countries issue due covid-19



    XBOX one x - warranty countries issue due covid-19 [​IMG]

    XBOX one x - warranty countries issue due covid-19 [​IMG]

    XBOX one x - warranty countries issue due covid-19 [​IMG]

    XBOX one x - warranty countries issue due covid-19 [​IMG]
    Hello
    community!

    I'm here in order to find better answer to my problem.

    My brother was living in Australia when he bought his xbox one x just before the pandemic started. He had no choice but to leave the country and come back to Europe (Spain).

    A month ago his xbox broke down. When turning the console both error E106 and E102 and then the system suggest to send the product to assistance.

    He tried to contact the Microsoft team and over the chat they explained to him that the warranty was only valid on the country of purchase. This been Australia is not a place he will be able to go back for at least until end 2021 due covid-19 restriction
    as you can all imagined.

    So I've tried to contact the Microsoft team from UK where I live. The call centre call me back and the agent was the most unhelpful person ever. I guess a person who did not have any knowledge at all about product, assistant and extra information and I bet
    she was reading from a script. I don't have issue with her personally as she is just doing what told but she is a representative of your company that makes billions each year. I found it utterly unprofessional.

    I want to know how the warranty can be extended to Europe as this pandemic wasn't anyone fault and I was expecting Microsoft to have plan of action considering all his costumer and all the money they spent on products. I can't believe this can't be solved.

    My brother has been a costumer from day one buying the first xbox on March 2001. He is has been a loyal costumer since then which is 20 years worth of products, consoles, collectables and anything xbox related. I can even imagine how much he spent over those
    years. However, I see how a loyal costumers has been treated leaves me speechless.

    Anyone have a similar situation? Managed to extend their warranty to a different country due the circumstance created by covid? Many companies had to adapt and change regulations, why is not Microsoft doing the same? We are talking of a multi billionaire
    company!

    :)
     
    Tiziana Mangiaratti, Jan 4, 2021
    #1
  2. VishalDygs Win User

    Warranty of Xbox One S console invalid

    Got it from Flipkart with one year warranty. and I did try to reach them on their customer support, chat and phone support not available due to Covid 19.

    Thanks for the information, is there a way to reach to email them with proof of purchase.

    Regards

    Vishal
  3. Toxic lumbago Win User

    Xbox verification picture

    Due to covid 19 the lack of Microsoft support no one can check your profile picture.
  4. RockyAnteater45 Win User

    Can't log in or create new account, even after rebooting system, changing wifi, deleting everything

    I think it may be because of covid 19 because when i went on xbox's home page, there was a notification saying there are gonna be some issues and they might not reply asap due to covid but they'll try their best to reply and help
  5. joyrdrye Win User

    Xbox Elite 2 Controller Reparatur[Translation-Xbox Elite 2 Controller repair]

    I had a issue like yours due to the covid 19 issue it going to take a lil bit longer to get back
  6. ShadierZX Win User

    Slow download speeds

    the problem must be more that now there are more users connected due to the issue of COVID-19, patience the Xbox team does what it can to stabilize the servers.
Thema:

XBOX one x - warranty countries issue due covid-19

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