Xbox one x unable to see 2.4Ghz wifi

That’s a bit unfortunate, I bought the console in California then moved to Italy, so I think it may be time for an upgrade. Thanks for the help though!

I’m doing great and happy thanksgiving!

I’m using an Xbox One X, I’ve tried to use a mobile hotspot on 2.4Ghz but it doesn’t show up either. No other 2.4Ghz networks show up on the list either, and manually adding the network just says it cannot connect.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Lirasnav

Additional information is needed, please tell me:

What console do you have?
Is this happening only with your home Wi-Fi network or are you not able to see other 2.4Ghz networks?
If you didn’t tested that you can try sharing mobile data via Wi-Fi hotspot and verify in that way
Did you not tried adding your Wi-Fi network manually using the Xbox settings?

Hi buddy, yes :c

In this case the best option is thinking on get a new console if you prefer to not repair the current device

Hi, happy thanksgiving to you as well!

I see, I don’t like to give bad news but could be an issue with the internal Wi-Fi antenna itself and not your network :c

You can try doing a factory reset in your console, but I don’t think that’s going to work
The best option is get the console inspected in the closest authorized retailer or where original parts are used