Xbox one X turns off almost instantly after turning on

Archie Turner · Oct 5, 2020

I’ve had my xbox one x for just over a year now and the other day I was playing overwatch with a friend (like usual) and the screen just went black and the xbox turned off. Now when I press the on button it plays the sound when you turn it on but it just
turns off straight away.

I’ve left it for a day or so and I’ve tried different plug sockets and a spare wire that I have but none of it works. It also doesnt connect to my controllers anymore so I can’t turn it on using that either. I also have the fan that connects to the bottom
of the xbox and i keep it on low so the xbox shouldn’t have overheated.

The only things I downloaded that day was the game rogue company and some in-game currency for overwatch. Other than that I’ve was playing for about 6ish hours in the evening like I did during most of the quarantine/summer holidays.

It would be nice to see if I can fix this problem at home or if I have to send it in to be fixed.

Thanks

:)

dempup

Hi Archie.

Most likely a faulty PSU. What model of Xbox are you having issues with ? Does it have internal or external Power Supply ?

Reset power supply solution

Archie Turner

On the back of the xbox it says model 1787 and I’m pretty sure it has an internal power supply.

XBF Ezra G

Hi DeadJerichoUK,

Thanks for your post! Try following the steps on this article to troubleshoot the Xbox One X:

Your Xbox One X console won't turn on. If the issue persists please visit
Device Support or use the
Contact Us portal for options on getting the Xbox One X running properly again.

Let us know how this goes, thanks again!

BlissfulPlate40

Hi,

Thanks for the reply. No need to apologize. I've got to admit, you are much more forgiving than me!! Lol!! I wouldn't spend another dime to buy a new system. I guess it's just a lesson learned. I never really played on it much, was just gonna look
into getting the Game Pass Ultimate since they have the offer of matching any Live Gold subscription period...........lucky it broke down before I invested more money into it.

Thanks again! All the best!

AquarrzSudnnym

G'day

An
Insider Beta release mentions this issue about (Netflix).

There is no need to let the console "sit unplugged for an hour", that just prolongs the frustration of not playing,
unless the console is overheated.

Are you able to connect your controller to the console with a play and charge uSB and try to turn the console on using the controller Nexus button?

Are you connected WiFi or wired ethernet cable?

Xbox one X turns off almost instantly after turning on