Xbox One X trouble shooting

Discus and support Xbox One X trouble shooting in XBoX on Consoles to solve the problem; My Xbox one X is shutting down when I load up a game and play it for 5 minutes. This problem occurred after 10/4/2020 after there was a console update... Discussion in 'XBoX on Consoles' started by Vela Pavi, Oct 22, 2020.

  1. Vela Pavi
    Vela Pavi Guest

    Xbox One X trouble shooting


    My Xbox one X is shutting down when I load up a game and play it for 5 minutes. This problem occurred after 10/4/2020 after there was a console update on that day. This problem does not occur when staying at the home screen or when loading apps like Netflix
    or Hulu only when loading a Game. This problem is occurring with games that are on internal and external storage and continues when unplugging the external hard drive. I have factory reset my Xbox and the problem still continues. The Xbox is plugged into a
    outlet and is set up in a place where there nothing preventing ventilation. It is not over heating or creating a noise when it turn off when it does turn off it just suddenly turns off with out warning. I made this post because I called Xbox support and tried
    the solution they suggested and the problem still continues to exist. They told me to post this problems to the forum so that if anyone else is experiencing the same problem it can be brought to the attention of Microsoft engineers.

    Thank you

    :)
     
    Vela Pavi, Oct 22, 2020
    #1
  2. DominumStige Win User

    Trouble shooting

    Hi!

    First, try to uninstall the game and reinstall it from a physical disc. If it doesn't work, try to clear the cache by holding down the power button for 10 secs and try again.

    Probably you had activated the gamepass (subsequently expired) and some corrupt data in the cache or on the profile can cause conflicts.

    If it still doesn't work, try to delete your profile from the console and re-download it again.
  3. ForzaDrift Girl Win User

    Trouble shooting

    Hi,

    If you downloaded the game first of gamepass you need to reinstall it again from the disc your progress won't be lost
  4. zeroice007 Win User

    Trouble shooting

    Yes the xbox answer 101 restart your machine. That does not always work however please try that first. THis could be for many reasons. First has it just happened or is this a one time occurence? Make sure xbox live status is working and there are no issues
    in your case at that particular time.
  5. RedCarGamer Win User

    Trouble shooting

    Try this way:

    1- Uninstall the game

    2-
    Power Cycle
    your console

    3- When it turns on again log off your account

    4- Put the disc and let it install it and a important step: if opens a window saying the game need updates, choose Install Later and let it only install the disc content. (now you can log in)

    5- When it ends take the disc out and go to the Manage Game Settings in Fallout 4, updates tab and install the update pending.

    6- After update it, put the disc in and see if appears the error.
  6. Major Kilowatt Win User

    Trouble Shooting

    Do you by any chance get an error message? is so can you provide it to us?

    Were you trying to play with other people over xbox live? To play with other people you both will need gold membership. If only one of you has gold then you won't be able to play with other people.
Thema:

Xbox One X trouble shooting

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