xbox one x sync button not working and cant connect controller by wire

The sync button on my xbox one x will not work ive tried it all from powering down to the hard reset. Any ideas???

Hi FaintestRoom26,

I'm sorry to hear that there's issues with the sync button.

I do know that there's an alternative way to sync your controller to the Xbox One.

You can sync your controller by connecting it via USB cable to the Xbox, once plugged in do the hard reset to your console.

Once it's back up try to see if you're able to use your controller wireless, or you can keep it wired.

Here is a link in regards to this as well:
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

In this case I'm sorry, but you will not be able to factory reset your console by normal ways. I think you would need to send it for repair.

https://support.xbox.com/en-US/help/hardware-ne...

one note i would like to add is i cant do factory reset or anything in that matter because the controller is not connected to the xbox even when i connect it through usb.

still the issues is not resolved

Thanks for sharing this information. So this is a console issue. First, please try to power reset your console:

1​​. Turn off your console and your router/modem.

2. Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.

3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.

​​​4. Plug all the cables on your console and turn it on.

If the issue persists, please let me know.