Xbox one X suddenly power off when playing Monster Hunter

Hi Microsoft,

I am writing this with great fury,

for your machine has been suddenly powered off for more than 10 times just in one month.

I am a player from China, and I bought your console：Xbox one X(X1X) on Feb 6th this year,

and your machine, with no Error notification at all, just suddenly power off from time to time ,

right in the middle of the time when I was playing games.

I've already got a new power line after submitting the Maintenance order，

and it doesn't work at all!

Just a moment ago, when I was playing Monster Hunter:World on Xbox one X,

it powered off again.

I....was trying to complete the quest called:
The Sapphire Star's Guidance,

if you play the game ,then you will know it's the final quest and like the ultimate challenge for the players

and the quest required to slay 3 monsters one after another.

yes, just when I finished 2 monsters and prepare to the final goal, your machine failed me again!!!

even after I've already replaced the new power line sent by your Service center!!!

and...I tried this quest...another 2 times....after the 1st crash.

...still in the middle of the quest, the machine suddenly power off!!!

...I really love this game, and has already bought it on Playstation4 Pro,

and I've already spent over 86hrs in this game on PS4 pro

and the Sony machine never ever ever has the problem like yours no matter how long I keep playing games with it, the machine power off only when I tell it to do so...

for better experience, for "4K and true power",

I bought you machine and another Monster Hunter:World on your console,

and really enjoyed it at first couple hours and even without Chinese language support

(the Chinese language is Exclusive on PS4 and that's the reason why I bought it on PS4 at first place) .

but now, I just...don't know how to express my feeling without any bad words,

for you console suddenly power offf 3 time in less than 3 hours in a single day

while I was trying to complete the final quest and ultimate challenge in my favourite game!!!

and I can't believe that I just spent over 220USD on the games during your spring sale.

I am just a player wishing to play my loved game with better experience,

I could not imagine what I had done to deserve such a punishment.

Could you please so kind to tell me what to do with this?

Great thanks in advance.

May contain many English spelling or gramma mistakes,

but I've already tried my best to express my feeling in English with great politeness with the help of Google Translate.

Looking for you feedback,

Thanks in advance again.

:)

 

New Evolve Goliath Monster Trailer

Well, the whole base of the game is straight forward.
A competitive 4 vs 1

4 being four hunters versus 1 monster. Monster might be a bit powerful 1 vs 1 on The hunters, but the key is to work together as the hunters, and stop the Monsters objective or kill him.
If you're the monster, you must complete your objective and/or kill the hunters.

The monster starts off weak, but grows by eating creatures in the environment. He enters 4 stages with each, getting more powerful and bigger. In order to do so, he must enter a cacoon-like form before evolving.

The game is meant to be competitive and played cooperatively. You should check the wiki out. They have more detailed stats on each monster/hunter.

 

Xbox one X suddenly power off

Hi Microsoft,

I am writing this with great fury,

for your machine has been suddenly powered off for more than 10 times just in one month.

I am a player from China, and I bought your console：Xbox one X(X1X) on Feb 6th this year,

and your machine, with no Error notification at all, just suddenly power off from time to time ,

right in the middle of the time when I was playing games.

I've already got a new power line after submitting the Maintenance order，

and it doesn't work at all!

Just a moment ago, when I was playing Monster Hunter:World on Xbox one X,

it powered off again.

I....was trying to complete the quest called: The Sapphire Star's Guidance,

if you play the game ,then you will know it's the final quest and like the ultimate challenge for the players

and the quest required to slay 3 monsters one after another.

yes, just when I finished 2 monsters and prepare to the final goal, your machine failed me again!!!

even after I've already replaced the new power line sent by your Service center!!!

and...I tried this quest...another 2 times....after the 1st crash.

...still in the middle of the quest, the machine suddenly power off!!!

...I really love this game, and has already bought it on Playstation4 Pro,

and I've already spent over 86hrs in this game on PS4 pro

and the Sony machine never ever ever has the problem like yours no matter how long I keep playing games with it, the machine power off only when I tell it to do so...

for better experience, for "4K and true power",

I bought you machine and another Monster Hunter:World on your console,

and really enjoyed it at first couple hours and even without Chinese language support

(the Chinese language is Exclusive on PS4 and that's the reason why I bought it on PS4 at first place) .

but now, I just...don't know how to express my feeling without any bad words,

for you console suddenly power offf 3 time in less than 3 hours in a single day

while I was trying to complete the final quest and ultimate challenge in my favourite game!!!

and I can't believe that I just spent over 220USD on the games during your spring sale.

I am just a player wishing to play my loved game with better experience,

I could not imagine what I had done to deserve such a punishment.

Could you please so kind to tell me what to do with this?

Great thanks in advance.

May contain many English spelling or gramma mistakes,

but I've already tried my best to express my feeling in English with great politeness with the help of Google Translate.

Looking for you feedback,

Thanks in advance again.

 

Do you have proper ventilation around the console? If not this could be causing the console to overheat and shutdown to cool its self down. Also, is the console only crashing when you play monster hunter, or is it other games as well? If it is only with
monster hunter, reinstalling the game might help with this issue.

 

Hey there, Alex XQJ!

We're sorry to hear about the frustration that you are experiencing with your console. For this issue, we'd recommend starting the troubleshooting process with the

Xbox One unexpectedly turning off guide. Also, would you be able to clarify for us if the console is plugged directly into a wall outlet or into a surge protector? Have you also checked to see if your console has plenty of room for ventilation? The
Ventilation for the Xbox One console page has some helpful tips for ensuring that your console has plenty of space for ventilation.

Let us know if this issue persists or if you have any other support questions that we can assist with.