Xbox One X stopped detecting ethernet cable

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good night

it is necessary to carry out tests, with the cable, with the modem or even with another network.

try to restore your xbox to test, there is an option to keep your games, and the rest is saved in the account, with the safe copy in the cloud.

the problem can still be physical, in the xbox network device itself, but if you have already changed your router and saw that the problem is in it, it is either a modem configuration or a defect in the device.

The port functioned before. I don't know why it doesn't work now.

Well you might have to get a wireless adapter. Seems that that did damage your Ethernet port. You could send your Xbox in for repair or you can get an adapter like I said above. Other than that looks like your out of options. Best of luck!

Did you recently have a storm or power outage in your area. These are two instances than can cause such an issue to occur. If you don't want to call phone support, you can also use this site to check
your warranty status and set up a repair.

Alrighty then, I'll keep that in mind. Thanks guys, the information helps, and yeah I didn't figure the hold thing would be possible, but oh well, that's fine. Regardless, appreciate the insight guys.