Xbox One X - Sound Issues

I'm having this exact problem but the workaround didn't work for me.

According to my wife, earlier today the Xbox (One) gave her an error about the HDMI cable not working, so she switched it out for another one, but hasn't used the console since then. I turned it on, no audio. I get sound fine through the TV from other sources, so it's not the TV, definitely the Xbox.

I switched back to the old cable, no error, but also no audio. Power cycled the console, unplugged, tried different input ports on the TV, no luck. As with Cy, if I crank the volume to max I can very faintly hear the sounds that it's supposed to be making.

I also get audio fine if I plug a headset into the controller.

I've been through all of the online trouble shooting with no luck. I just tried a factory reset and weirdly the sound has gotten slightly, almost imperceptibly louder, but still functionally not there.

UPDATE: The problem seems to have resolved itself somehow. The sound didn't work last night when I shut off the TV, and when I turned it on today after work it worked perfectly. My wife said she rebooted the TV earlier, and while that didn't work before,it's the only thing that she did with it today; she hasn't even used the console today.

So yeah, no idea how or why but the problem has been resolved.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Interesting. I've never seen this workaround before. Perhaps what helped to solve the problem was also turning off the console by pressing the power button until it turns off. This is what we call a power cycle.

UPDATE WITH RESOLUTION!!!!

In my frustration I gave up troubleshooting after everything I had done and began typing this question. My wife wanted to attempt to fix it so she watched a YouTube video instructing her on how to completely power off the Xbox by holding the power button. Once it was shut down, She checked the back of the Xbox. To preface this:

I had the Xbox plugged into the TV with an HDMI cable and plugged into the wall with the power cable. There was a different HDMI cable that i had used for testing laying next to the Xbox that was connected to the TV as well. My Wife unplugged the HDMI cable from the "To TV" Port and plugged that same cable into the other HDMI port on the Xbox. She then plugged the other HDMI cable that was laying next to it into the Xbox's main HDMI port (To clarify there are now two HDMI cables plugged into the Xbox). Then she unplugged the power cable (with the Xbox already off completely), plugged it back in, and powered on the console. When it powered on it was magically working fine again, and continued to work fine when I unplugged the secondary HDMI cable from the port that leads to a cable service. I had already tested this theory with both cables and multiple ports, and the only thing she did that i had not tried was plugging an HDMI cable into that second HDMI port. My only thought is that something was stuck software wise on the HDMI chip and "activating" that second port kicked it back in. I have a degree in IT with 3+ years of job experience and I have no clue what could have caused that, but if any Xbox Technicians see this post I would be very interested to here any possible ideas as to what would have caused it.

Have any other games crashed like this? I have an Xbox One X and have no issues launching and playing Modern Warfare. It almost sounds like you have a hardware issue with your Xbox One X. Is the unit still under warranty?

Hi there,

Have you tried to connect your headset to a different controller?