Xbox one x shuts off when trying to load a game

I've done the reset already. Apps like YouTube and sky TV work OK. It will sit in the menus all day but as soon as I click on game it shows the game image then just shuts down completely, happening on all games, thanks

Hello, Bowny-[xboxvenue]. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

The console does not show you any error message? It just shuts down as soon as you try to play any game? Or you are able to play games for some time?

Try to power reset it:

1​​. Turn off your console and your router/modem.

2. Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.

3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.

​​​4. Plug all the cables on your console and turn it on.

If the power reset does not work and this is happening on all your games, not just a few games, I'd suggest you to factory reset your console:

Settings > System > Console info > Reset this xbox > Reset and keep my games and apps.

Note: the "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.

Let me know if this helps or the issue persists.

Is the console connected direct to a power wall? And is it updated to the last version?

You can try a full factory reset by going to Settings > System > Console info > Reset this xbox > Reset and remove everything.

If this still does not work and all your games are having this same issue, your console is faulty. You will need to ask it to be repaired.

https://support.xbox.com/en-US/help/hardware-ne...

Whenever I try to play my Ryse game i get to a loading screen and my xbox freezes and shuts off/restarts

Hello Dave,

Thank you for posting on the Xbox forums. We need a few more details to ensure we provide the correct solution. Are you attempting to shut off the projector by shutting down the console first? Does the projector respond differently when you shut off the
Xbox One X by holding down the power button on the console for ten seconds? Which

power mode is the Xbox One X set to?

I am shutting it off at the console holding down power then turn off. When I hold the power button to shut it off it doesn't seem to send any power of signals to the projector. I have tried both power modes and neither made any difference.

Dave