Xbox One X shuts down with 4k output

Hello.

My Xbox One X is shutting itself down when playing some games using the 4k output, even though the game isn't enhanced for Xbox One X like Warframe. If I switch to 1440p 120Hz, the game runs and no shutdown happen.

This happened in Warframe and in every single Minecraft save game that I have, whose I lost because they are now corrupted. As an example of this using 4K output, I can create a new world in Minecraft, then leave the world, without even walking on it, close the game and try to get back in, but the console will shutdown and corrupt the save game, just like that in every single savegame using 4K, but if I change to 1440p 120Hz I can play without shutdowns. In Warzone at 4k it doesn't happen, which is a way heavier game than Minecraft and Warframe so I think it is not a Hardware issue or heat issue (Warzone runs really hot, not as a PS4 though).

I've done a quick research and found out that this is not a new thing dating back to 2017 reports and still no "fix".

The report with the Xbox report feature has already been done as well.

These are the settings I tested with:

• 2160p SDR 59Hz 10bit Freesync - Shutdown Happens
• 
  2160p SDR 59Hz 8bit Freesync - Shutdown Happens
  
  
• 
  2160p SDR 60Hz 10bit - Shutdown Happens
  
  
• 
  2160p SDR 60Hz 8bit - Shutdown Happens.
  
  
• 
  1440p SDR 120Hz 10bit - OK
  
  
• 
  1440p SDR 120Hz 8bit - OK
  

Freesync doesn't turn on with 1440p 120Hz, only in 60Hz (which I didn't test any games).

No shutdown with HDR games until now.

I'm not in any preview ring right now, but it did happen in Alpha Skip Ahead last month.

submitted by /u/Leoohans
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