Xbox One X shuts down when starting a game

My xbox series x is crashing when playing Anny game is started op it freezes after 2 minutes and shuts down can you tell when there will be a fix update for this best regards theis

hi, what you can try is the factory rest with the option to Keep your data:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Thanks. The only one of those steps I havent tried is

Solution 3: Change the console settings so it doesn’t turn off automatically

but that doesn't make sense as none of the settings there allow you to set anything so that it doesn't turn off automatically, rather it lets you restart or do a full shutdown. Its getting a full shutdown already when the problem occurs.

Hi AndyMort,

Do you hear any noise from your Xbox before it shuts off? If not, it might be the power supply. When I had this issue that was the cause of the problem. However, I was able to test this theory by using a different power supply. Also, is this happening
with all games or just one?

Hi ,

Do you hear any noise from your Xbox before it shuts off? If not, it might be the power supply. When I had this issue that was the cause of the problem. However, I was able to test this theory by using a different power supply. Also, is this happening
with all games or just one?

Thanks. It happens with all games. I don't hear any noise when it happens. It just turns off and goes quiet. The xbox one x is an internal power supply.