Xbox one X sent for repair, has not been sent back

I received my Xbox one X Scorpio, brand new from the Microsoft store on the 14th of November. Over the course of the next 4 days the system proved unreliable, crashing in games, losing my Microsoft USB to tuner channel lists etc and requiring multiple factory
resets.

On contacting support I was asked to do another factory reset and retune the channels, which I did and which seemed to fix the problems for a few minutes while I was in chat. Over the next five days though the console continued with the same behaviour. Crashing,
hanging, not restarting, losing channel lists and constantly needing to resynch saved games, so another chat with support resulting in my console being sent to the service centre in Frankfurt, where it eventually arrived on the 30th November.

The console now appears to be lost in the system, the support site just showing it as in repair. Four chats with support staff over the last two weeks have confirmed to me (each time) that the console was repaired on the first of December and apologising
for a delay but that it will be shipped straight away and I will receive an email with the delivery information. Each time, no email arrives and over the course of the next few days, no console arrives. I'm told that repaired machines should be back with customers
within 5 to 7 business days, which in my case we are long past.

I still have no console, no email to tell me it has been shipped and I am going around in circles trying to get my system back working.

I wish to raise a complaint, but I cannot call anyone to speak to about it. The chat is currently not available and I feel frustrated that I have paid for the machine, games and Xbox live services, none of which I can use.

Please would someone with some authority within Microsoft contact me to help sort out this problem?

:)

 

Xbox One sent for repair but sent back as tampered

The "tamper proof" sticker is in the back of the console, the one your thinking about is the clear long sticker that is just below the Blu Ray drive. You can remove that one all you want, nothing to worry about.

 

Xbox One sent for repair but sent back as tampered

hope this helps.

30 Day right to reject

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

This right to a refund doesn't apply to products you've bought as downloads, though - such as music, games or apps.

You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn't possible, or is unsuccessful, you have the right to receive a price reduction.

Repair or replace
If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

You're entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

• the cost of the repair or replacement is disproportionate to the value of the goods or digital content
• a repair or replacement is impossible
• a repair or replacement would cause you significant inconvenience
• the repair would take an unreasonably long amount of time.

If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund.

If you don't want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.

The first six months
If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product.

The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles, where the retailer may make a reasonable reduction for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question, you can request an appropriate price reduction.

Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time you took ownership of it.

In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.

You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.

take it back to argos

 

No one here can tell you that as this is primarily a user based forum made of gamers such as yourself.

Why cant you call support? You would need to continue to work with support on this.