xbox one x restore factory problem

https://support.xbox.com/en-US/browse/xbox-one/warranties-and-repair

Hi,

Please tell us what happens when you try, Does it get to a certain point and stop? Are you asked for more info or passwords? Do you get an error code? Have you considered trying an offline update?

What happens when you try it? can you please give us some details?

What error code do you get?

Hi there,

can you try it via these steps:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds.
3. Plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for
   two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed. You can release the BIND and EJECT buttons after the
   second power-up tone.
5. This should show a menu with the option to factory reset the console, if it does not please try the steps again

Let us know the results