Xbox one X - Reset counter Home Xbox

Discus and support Xbox one X - Reset counter Home Xbox in XBoX on Consoles to solve the problem; Recently, I have bought a Xbox one X. When I tried to set the new xbox as my Home Xbox, It said that I needed to wait until 29-04-2018. I wanted to... Discussion in 'XBoX on Consoles' started by Juultjexx, Jan 17, 2018.

  1. Juultjexx
    Juultjexx Guest

    Xbox one X - Reset counter Home Xbox


    Recently, I have bought a Xbox one X. When I tried to set the new xbox as my Home Xbox, It said that I needed to wait until 29-04-2018.

    I wanted to share my account (which has the season-passes for the games) with my father, but because I've already shared 5 times, that is no longer possible.

    Could you please reset the counter?

    Thank you in advance

    :)
     
    Juultjexx, Jan 17, 2018
    #1
  2. Hidden Lookz
    Hidden Lookz Guest
    Home Xbox switch counter reset?

    So I've switched Home Xbox 3 times between my friends. I know that you can only switch home Xbox 3 times but how do you reset the home Xbox switch counter? I know it isn't my friend that has to reset his counter because I am the one that can't change my
    home Xbox. Not even to mine.
     
    Hidden Lookz, Jan 17, 2018
    #2
  3. CrazY1985
    CrazY1985 Guest
    I share "home xbox" whitn my cousin. And i cannot play fifa 18.

    You can only change your home xbox for 5 times in one year.

    Sometimes this counter can be reset by official support.
     
    CrazY1985, Jan 17, 2018
    #3
  4. KindGryphon
    KindGryphon Guest

    Xbox one X - Reset counter Home Xbox

    You will need to contact support and see if they will make an exception and reset your home xbox change counter.
     
    KindGryphon, Jan 17, 2018
    #4
  5. Daft Badger
    Daft Badger Guest
    Make sure your new console is registered before contacting support by following the instructions

    here
    otherwise they wont grant you a extra change.
     
    Daft Badger, Jan 17, 2018
    #5
  6. HAZMAT RADIO
    HAZMAT RADIO Guest
    Just an FYI - the console does not need to be registered. The Home Console feature is for the account itself.

    You get 5 uses of the Home Console feature and there's one reset that support can do. After that one reset is complete and the customer uses the last 5 remaining, the customer will see the date of the next available reset.

    And that was noted by the customer "I needed to wait until 29-04-2018"

    Support does not have an override after that 1 time reset.
     
    HAZMAT RADIO, Jan 17, 2018
    #6
  7. DeonCherry
    DeonCherry Guest
    can I reset my home xbox uses plz
     
    DeonCherry, Aug 24, 2018
    #7
  8. Arminator
    Arminator Guest

    Xbox one X - Reset counter Home Xbox

    You can't reset them yourself. You need to contact the official support at Contact Us | Xbox Support and hope that they make an exception for you and grant you one additional Home Console change.
     
    Arminator, Aug 25, 2018
    #8
  9. ZxT Foil
    ZxT Foil Guest
    Can u reset my home xbox please
     
    ZxT Foil, Sep 13, 2018
    #9
  10. Tormaz
    Tormaz Guest
    If you've reached the maximum resets (5 per 12 month period) then you would need to contact Xbox support directly. Typically they will allow you to reset your account to a new home Xbox one additional time. After that you will have to wait to change your
    home Xbox until the 12 month timeframe has expired.

    The best way to reach them is at support.xbox.com then contact us, account issues, no thanks to the virtual assistant, select other then you should have the option for chat or request a call depending on the support options currently available in your region.
     
    Tormaz, Nov 1, 2018
    #10
  11. DeonCherry Win User

    Xbox one X - Reset counter Home Xbox

    can I reset my home xbox uses plz
  12. Daft Badger Win User

    Xbox one X - Reset counter Home Xbox

    Make sure your new console is registered before contacting support by following the instructions

    here
    otherwise they wont grant you a extra change.
  13. KindGryphon Win User

    Xbox one X - Reset counter Home Xbox

    You will need to contact support and see if they will make an exception and reset your home xbox change counter.
  14. HAZMAT RADIO Win User

    Xbox one X - Reset counter Home Xbox

    Make sure your new console is registered before contacting support by following the instructions

    here
    otherwise they wont grant you a extra change.
    Just an FYI - the console does not need to be registered. The Home Console feature is for the account itself.

    You get 5 uses of the Home Console feature and there's one reset that support can do. After that one reset is complete and the customer uses the last 5 remaining, the customer will see the date of the next available reset.

    And that was noted by the customer "I needed to wait until 29-04-2018"

    Support does not have an override after that 1 time reset.
  15. Arminator Win User

    Xbox one X - Reset counter Home Xbox

    You can't reset them yourself. You need to contact the official support at https://support.xbox.com/contact-us and hope that they make an exception for you and grant you one additional Home Console change.
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Xbox one X - Reset counter Home Xbox

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