XBOX One X Randomly Shutting down while gaming

datoysoldier · Mar 31, 2020

Hi Everyone, Would love to know if anyone else has had their XBOX One X randomly shut down in the middle of a game? Specifically I've been playing Star War: Jedi Fallen Order the last couple days, and in one particular level the entire console crashes. Its
happened 3 times now, and occurs right before a save point so I lose the progress each time this happens as well. I've tried a number of things already:

I left the Xbox Insider update preview beta program and reinstalled my consoles' software.

I uninstalled the game and reinstalled it

I've re-booted the console multiple times.

It happened again today after only having the xbox on for roughly 10-15 minutes, and it doesn't feel incredibly hot to the touch, so I'm unsure if the game is to blame or the console is somehow overheating internally, or if its something else entirely. Any
help you can provide would be fantastic! As an fyi, my console is no longer under warranty, and its the project scorpio edition.

Thanks

:)

datoysoldier

Thanks all,

Solution that ended up working for me was to actually uninstall Star Wars: Jedi Fallen Order from the internal drive of my console and install it on my external Seagate drive.

Appreciate everyone's responses!

xXRachieeXx1993

Hello!

Our Project Scorpio edition has an uncanny nack of overheating if it is in a tv cabinet and the game that you are playing is graphically heavy, which is super frustrating. It does it in the same spots of certain games based on the intense graphics displayed.

Try moving the xbox to a more open area, and ensure that the power cords are in both the xbox and the powerpoint securely. If this still continues, you may need to follow the troubleshooter to ensure there is no other easy solve issue, and then you next
stop would be contacting microsoft to see about potential other issues.

QUEENMISFITS

https://beta.support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

Whitey Black

check the console for over heating if you don't now go to a Microsoft store for a check

XBF Steven R

Hi datoysoldier,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

XBOX One X Randomly Shutting down while gaming