Xbox one X randomly disconnects from Xbox Live in specific locations

Gamerman129 · Aug 14, 2019

Hello

For the past two weeks my Xbox one X has been repeatly disconnected from Xbox Live when doing, well, anything. Games I've been playing when this has occurred are:

Grand theft auto V (in online mode)

Red dead redemption 2 (in online mode)

Warframe (when in an area with other players)

Rocket league (in online matches)

The elder scrolls online (strangely only when loading into the game for the first time)

Other non game related activities I've been doing when this has occurred are:

Idling on the dashboard

Browsing the Microsoft store

Downloading game updates

Refreshing the community tab

I bought a new One X thinking it would have fixed it but it's having the same issues. I've brought it to other locations (both in and outside of it's place of residence) and it's worked fine. I've brought another Xbox into my room (an Xbox one S) and it
worked fine. It's specifically my old and new Xbox one X that is having these issues. the other devices in my room (ipod, phone, laptop, Nintendo switch, 3DS) all work fine

I've search everywhere online but no one seems to have a similar issue. I've tried all the troubleshooting methods but they haven't worked.

Does anyone know what is going on?

:)

XBF Leo G

Hello Gamerman129,

Thank you for posting on the Xbox forums. We understand that your consoles are getting constantly disconnected from Xbox Live when you perform certain actions. We have

a support article on our website regarding a console getting disconnected from Xbox Live. We suggest utilizing some of the solutions that are provided in this article. Be sure to let us know the results!

SatanicoDrCadillac

Hi!

Hope this helps

https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

AquarrzSudnnym

This article about How many devices can connect to router may be of interest to you.

You didn't mention if you connect via WiFi or wired to your router. A wired connection from console to router is preferred and superior to WiFi.

XBF Chris J

Hello Gamerman,

Thanks for keeping us updated. If all extensive troubleshooting on that link provided to you was performed (Including updating the firewall settings and enabling DMZ), then the final step mentions contacting your Internet service provider. An upgrade in
network hardware may be in order.

Aside from that, It would help us out to know every troubleshooting step you have tried. That way, we can avoid giving you steps that you have already done.

Thank you.

Gamerman129

Hello ,

Thank you for posting on the Xbox forums. We understand that your consoles are getting constantly disconnected from Xbox Live when you perform certain actions. We have

a support article on our website regarding a console getting disconnected from Xbox Live. We suggest utilizing some of the solutions that are provided in this article. Be sure to let us know the results!

I've already tried those troubleshooting methods

Xbox one X randomly disconnects from Xbox Live in specific locations