Xbox One X only plays Atmos 5.1.0

Henric Esko · Aug 20, 2019

Hello, since the update that was made 190817 my xbox one x doesn't output Dolby Atmos correctly anymore.

The height speakers doesn't play any sound. Before the update everything worked fine.

I've tried multiple things, reinstalling Dolby Access, disconnecting diffrent cables and that sort of stuff, ofcourse rebooted and fiddled with the settings a bunch.

I also tried as a last desperate measure to reset the xbox but nothing.. The AVR says it plays Atmos but only 5.1.0, so no Height channel.

Is it a bug in the firmware or is it something else?

:)

SNEP OR TAP 316

Its most likely a bug in the firmware, Headphones aren't experiencing this issue to my knowledge and the one's I own transmits sound perfectly

bolshoishalopai

My Xbox One X is connected to my receiver. When I try to setup Atmos in the audio settings Xbox One X says that my receiver, Denon AVR-4300H, does not have Atmos capability. I am only allowed to choose DTS for the bitstream sound output. Atmos works fine
with my Samsung 4K player so I know it is an Xbox One X issue.

The Dolby App does not give any error until I try to view the demo videos where it flashes, "you are not viewing this video on Dolby Atmos." It plays the demo video on DTS instead.

NolaLipps

My Xbox One X is connected to my receiver. When I try to setup Atmos in the audio settings Xbox One X says that my receiver, Denon AVR-4300H, does not have Atmos capability. I am only allowed to choose DTS for the bitstream sound output. Atmos works fine
with my Samsung 4K player so I know it is an Xbox One X issue.

The Dolby App does not give any error until I try to view the demo videos where it flashes, "you are not viewing this video on Dolby Atmos." It plays the demo video on DTS instead.

I'm having the same exact issue.

The_Rebel_Dons

I have the same problem on Xbox X and XBox One. I’m using the Denon AVR-X 2700H 7.2 channel Dolby Atmos receiver with the XBox X, and the Yamaha RXV-6A 7.2 channel Dolby Atmos receiver with the Xbox One. Both receivers were working normally outputting Atmos on Netflix until November 2022. Disney+ and Amazon Prime play Atmos content on both devices without issue, hence indicating that the problem is not with the 4K TV and 4K projector, nor receivers.

ooD0C H0L1DAYoo

I have pair of Rig 800 LX and there Dolby atmos.They work great and it comes with a code to redeem Dolby atmos.The only thing is only a handful of games support Dolby atmos right now but hopefully that changes with the new console coming soon.He's a list
of games that support Dolby Atmos.

Dolby Atmos compatible games.

Overwatch.
Battlefield 1 (PC)
Star Wars: Battlefront.
Gears of War 4 (Xbox One X)
Gears 5.
Crackdown 3 (Xbox One/Xbox One X)
Star Wars: Battlefront II.
Assassin’s Creed Origins (Xbox One X)
Final Fantasy XV (Xbox One X)
Rise Of The Tomb Raider (Xbox One X)

Xbox One X only plays Atmos 5.1.0