XBOX One X - One Guide: no info available for two days OTA Antenna

Discus and support XBOX One X - One Guide: no info available for two days OTA Antenna in XBoX Games and Apps to solve the problem; For two days, I've had no info available in my One Guide on my One X. I've relogged into XBOX Live, rebooted the console several times, cleared the one... Discussion in 'XBoX Games and Apps' started by DavidBaron2, Feb 7, 2021.

  1. DavidBaron2
    DavidBaron2 Guest

    XBOX One X - One Guide: no info available for two days OTA Antenna


    For two days, I've had no info available in my One Guide on my One X. I've relogged into XBOX Live, rebooted the console several times, cleared the one guide information. No Change. Any suggestions?

    :)
     
    DavidBaron2, Feb 7, 2021
    #1
  2. eryoung Win User

    OneGuide shows "No Info Available" for all channels

    I'm having trouble with the same issue (No Info Available) but am using the digital tuner with a outdoor OTA Antenna. I've got 54 Channels. I have cleared the one guide, set up the tuner again, rescanned for channels. Even did a hard reset!! Has not been
    working for 3 days now! Very frustrating. Support will not let give me a phone number on this problem either which is strange.
  3. strepanMscp Win User

    OneGuide TV support in Canada, and more coming to Xbox One in June!

    Xbox one guide, good improvement for canada but does not cover Ota (over the air). So for me it is not working. Still dreaming of the service ofered in the u.s. Where OTA is coverred by one guide.

    Hopping it will be available soon
  4. eryoung Win User

    Xbox OTA One Guide problem "No info available"

    Mine came back as well yesterday program guide working as it should very happy again [Mod Removed - Personal Information] zip code
  5. Chewbasco Win User

    Xbox OTA One Guide problem "No info available"

    This problem started happening frequently within the last month or two. I’m guessing it has something to do with the launch of the next generation Xbox later this year, and the changes to API’s and services related to it. Hopefully Microsoft will make
    a public statement about this issue, because if this issue persists on the next gen Xbox, then it will not be a viable cord cutters solution and I personally would be much less likely to upgrade. “Game Consoles” are no longer simply gaming devices, despite
    games being their main revenue stream. So, if they falter in any aspect of television watching (OTA, cable, streaming, apps, etc) then they’re basically surrendering ownership of the living room.

    Microsoft has been inconsistent in updating the status of this problem on it’s status page (https://beta.support.xbox.com/xbox-live-status), and as of this post
    there were zero issues being reported despite this “no info” bug occuring.
  6. Chewbasco Win User

    Xbox OTA One Guide problem "No info available"

    The problem automagically resolved itself (again) yesterday without me making any changes or doing anything locally (within my household, on any device). I spoke with Microsoft customer service on Friday (4 days ago) in an attempt to either fix the issue
    or at least confirm that Microsoft was aware of and working on it. I got the typical unhelpful customer service run around with them claiming that the issue was fixed on their end and trying to get me to walk through a series of debugging issues on my end
    including resetting my xbox.

    If this is how low of a priority TV watching is for Microsoft then I will definitely be switching to Playstation this next generation.
Thema:

XBOX One X - One Guide: no info available for two days OTA Antenna

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