Xbox one x not working when using Ethernet cable

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If possible, kindly use a different ethernet cable just to isolate the issue if it's the cable or the console itself.

As part of troubleshooting steps, you can also perform a reset on your console keeping your games and apps.

Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Had a similar issue. My ethernet cable worked/still works on my original One but not the S or X. The solution was to buy a cat 6 ethernet cable.

Im having the exact same issue with my Series X as DMcC1 though im using the modem/router provided by Spectrum Cable in western NY. Ethernet cable works fine on xbox one and any other device I connect it to, but when I connect it to the series X it will
connect for about 2 seconds and then disconnect and tell me i dont have an ethernet cable plugged in. It then alternates between connecting for about 2 seconds and then disconnecting for a while and then repeats the process. Wireless connection seems fine.
I guess im glad to know im not the only one.

Hi !

2 things that may help.

1 - Have you checked to see if your ethernet cable is bad possibly by using a different or new one? I had a cable go bad once.

2 - Could you use an optical cable to your TV and wire the Xbox One X straight to that?

I hope you find a solution for this! I love watching UHD movies on my Xbox One X. It is like...Pretty cool.

Thanks Sickdotgnar!

My ethernet cable is brand new actually.

I've tried a configuration with optical cable once before. Since I have the option of HDMI over audio optical with my sounder having 4k pass through I just use that.

I love watching UHD movies too! When they work for me

Hi RunnyCakeBatter!

2 things that may help.

1 - Have you checked to see if your ethernet cable is bad possibly by using a different or new one? I had a cable go bad once.

2 - Could you use an optical cable to your TV and wire the Xbox One X straight to that?

I hope you find a solution for this! I love watching UHD movies on my Xbox One X. It is like...Pretty cool.

Thanks Sickdotgnar!

My ethernet cable is brand new actually.

I've tried a configuration with optical cable once before. Since I have the option of HDMI over audio optical with my sounder having 4k pass through I just use that.

I love watching UHD movies too! When they work for me

Hi... i have the same problem...any solution??