Xbox one X not showing as a connected device for child account in family app

Hi so I am the family organiser on my Microsoft account and I have my sons account added as a member on Microsoft safety app. Under his account there should be 2 Xbox devices. A Xbox 1 and and a series x Xbox. Neither of the Xbox devices are showing up under his account on family safety even though he is signed into both with his account.

However if he just logs into his Microsoft 365 account both devices show up. They are just not showing up on Microsoft safety app or website

Hi there,

if the accounts are combined to each other via a family etc. Then you should be able to limit app or game time via for example the steps mentioned here:

https://support.microsoft.com/en-us/help/4508642/microsoft-account-set-app-limits-across-your-kids-devices

If the accounts are not in a family together yet, then you may have to do that prior being able to manage any Child accounts in the family, depending on the current situation this link could be useful too:

https://support.xbox.com/en-US/xbox-one/security/add-family-member-on-xbox-one

Let us know the results

Hi Barton,

Thanks for keeping us updated on your question. Devices are ones that you log into. Has your child logged in on his account on the Xbox? You manage all permissions through your profile, by selecting the child in family. If the device doesn't show, make sure
they log on the console. You can also try registering the console under the child account. As an example,

screen time set up is all done through your profile.

Hope this helps.

Brad

there is no exist an app for do that you want. Xbox SmartGlass app just allows you to launch games, browse TV listings, and control apps on your Xbox One. but you can changes settings to the child account as DrifterX22 said. to add family member
on Xbox one, first select your account to sign in. Go to System
> Settings. Under Account, select Family. This section shows all the current members of your family. Select Add to family. Select the profile for the person you want to add, and then press
the A button on your controller.

Hello Rondo1715 Smith,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to add or accept friend request while playing on Xbox Console. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that your online safety and privacy settings to add friend is not set to allow or your account is being managed by parent or organizer of Xbox Family settings app. It is also possible that your Network Address Translation (NAT) type is strict or not open. We are going to check it through by following some steps. Note: If your account is a child account, only parent and organizer of Xbox family settings app can change the settings. You can only see the settings.

To enable adding and removing friends. This is for account managed by parent or using a child account. If using an adult account, sign in your own Microsoft account to the link provided.

1. Log in to  https://account.xbox.com/settings  with the parent’s Microsoft account.
   
2. Click the child account's profile.
   
3. In the navigation tabs click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
   
4. Select Allow for You can add friends
   
5. Press Submit.
   

To enable chat for people not on the child's friends list:

In the table header:

1. Click Privacy
   
2. Select Others can communicate with voice, text, or invites.
   
3. Select Friends or Everyone then click Submit.
   

To allow account creating and joining clubs and multiplayer games:

• Log in to https://account.xbox.com/settings with the parent’s Microsoft account.
  
• Click the child account's profile.
  
• In the navigation tabs, click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
  
• Select Allow for You can create and join clubs, and You can join multiplayer games.
  
• Then click Submit
  

For your reference, see: Manage a member’s content in the Xbox Family Settings app | Xbox Support

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,