Xbox One X not detecting 1440p

johndavies#86 · Nov 23, 2018

Split from
this thread.
Click to expand...

Can the xg32vq monitour be used OK with the Xbox at 1080 - eventhough the resolution is low that max. Or is the image totally disrupted.

:)

Primecaster · Nov 23, 2018

Xbox One X not detecting 1440p

I am having the same issue,i have the Asus Rog PQ348 34"ultrawide curved monitor 100hz refresh rate ,gtx1080ti, now my X is connected to monitor via HDMI,2.0 when i go to click on 1440 it says out of range ,WTF........ i think xbox/microsoft need to address
this issue very seriously because people and i for 1 have paid a shed load of money out for my pc setup and a X ,And now this crap,,,,,,Seriously sort this out.,............................It nothing to do with the HDMI cable ,,,,its down to xbox /microsoft
for not supporting this properly,as usuall half arsed ......

Impaled Wizard0 · Nov 23, 2018

Xbox One X not detecting 1440p

Hello,

Was this resolved?

I too an looking into this monitor for my One X but have heard 1440p is not supported.

Many Thanks,

XBF Nestor S · Nov 23, 2018

Hey John thanks for taking the time to bring this issue to us!

We have split this thread from the
Original Post to best assist with the latest information. If the monitor is 1080p capable the image should be fine, we suggest, if the console is having issues with resolution, a reset of the console since
the problem might be on the actual OS of the console so we would suggest a

Soft Factory Reset (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

There is a stable network connection.

The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!

coco meat train

Ive seen a couple of reviews at Amazon that seem to indicate this monitor does not work properly with the Xbox One.

One of the reviews states

”the color, clarity and curved screen are stunning. However, for some reason, I could never get this monitor to work properly with my Xbox One X. The Xbox does not auto detect the 1440p resolution.
I had to manually select hdmi and 1440p for it to display in 1440p. The Xbox also will not detect the FreeSync in 1440, but will in 1080. And lastly, it will not recognize the 144hz refresh rate in either resolution. I’m not sure
what causes this but I contacted both Asus and Xbox Support and neither could help me with the issue. I was hoping for an update for the Xbox to fix the issues but as of today (June 4th) there isn’t one.”

MissEdi

Hi again, LUC1D NITEMARE!

Thanks for taking the time to clarify that. Your console is fully up-to-date and should be able to support 1440p. If you are unable to see 1440p as an option if you navigate to settings > display & sound > resolution, then we'd recommend reaching out to
your monitor's manufacturer for further clarification if your monitor is supported.

Primecaster

I am having the same issue,i have the Asus Rog PQ348 34"ultrawide curved monitor 100hz refresh rate ,gtx1080ti, now my X is connected to monitor via HDMI,2.0 when i go to click on 1440 it says out of range ,WTF........ i think xbox/microsoft need to address
this issue very seriously because people and i for 1 have paid a shed load of money out for my pc setup and a X ,And now this crap,,,,,,Seriously sort this out.,............................It nothing to do with the HDMI cable ,,,,its down to xbox /microsoft
for not supporting this properly,as usuall half arsed ......

Impaled Wizard0

Hello,

Was this resolved?

I too an looking into this monitor for my One X but have heard 1440p is not supported.

Many Thanks,

LUC1D NITEMARE

I spoke with them this morning. It’s not a monitor issue it’s an Xbox issue. I plugged my laptop into the hdmi port and it displayed in 1440p perfectly. I’m in the Beta ring of the Insiders, could I possibly have a bug in my update?

Xbox One X not detecting 1440p