Xbox One X nor S will play 4K disc for Shazam!

TaurusRampage · Jul 26, 2019

I'm having issues with the Shazam! 4K disc. Tried in both my X and S consoles, both come back with disc issues. Multiple insertions, reboot with disc in, blu-ray first then 4K... all come back with disc issues. I've had no issues with the recent Marvel
4K discs or Ready Player One 4K.

I've put the same Shazam! 4K disc in a standalone 4K player (Panasonic DP-UB820) and it works with no issues.

I've seen various discussions about this and that 4K disc not playing, with The Last Jedi and Earth 2 being two examples but no solutions.. Is there one or are the X and S not the 4K disc players they were advertised to be?

:)

XBF Brad A

Hello Tim,

As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.

Thanks,

Brad

IRB

There may be something extra on the UHD disc that the xbox's BluRay player doesn't support (yet).

Doesn't seem like a disc issue as it works elsewhere. Are you able to file.a report via the console? Long press the Xbox jewel button until the turn off menu appears, do you get the report a problem option? If so, using that will feedback directly to the
team.

KJCAPTAIN420

I haven't had any problems with my Xbox X playing 4k movies..... Yet!! I know if and when I do that is going to be very frustrating!! I was under the impression that it is a great 4k player. Doesnt make sense why it wouldn't play a certain 4k movie...
I hope Microsoft comes up with a fix soon!!

TaurusRampage

Nope.. that's just for setting up the video settings.. This is a disc playing issue. Some 4K discs work, others don't, but all work in a standalone player.

TaurusRampage

Tried that too to no avail... Microsoft has to know this is an issue.. But will they fix it...

Xbox One X nor S will play 4K disc for Shazam!