Xbox One X no video output

zumpano · Mar 14, 2020

My Xbox One X started out fine, outputting 4K signal with HDR and Dolby Vision (on my 4K TV with DV and HDR support). After a few months it started having problem sending out signal when I booted it up, so I had to reset the videosignal and pick 4K again.
Which worked. For a while. Now it doesn't send a signal at all, even after trying resetting the video signal several times. I have tried several HDMI cables which supports the high data rates the signal requires. I have also tried different HDMI-ports on two
4K TVs.

I also tried sending a service request on support.microsoft.com, but I can't submit after entering my address because "There are no delivery offers associated with the selected problem/accessory type.".

:)

Barrtrek

I have the same exact problem and it started today as well. There does not seem to be a path throught the chat system without totally misrepresenting the issue. Is there a generic link to the chat support that doesnt ask questions that disqualify you
for chat support??

RicoBuenoKy

Tried the suggested fix of powering down and then holding down the power and eject button. I felt the first beeps but no second beeps after 10 seconda. I don't let up on the buttons but after a minute it beeps and powers down

I can select the restart from that menu option when holding the lite center x button on controller as that menu does come up. I do get a green Xbox splash screen after restart but then whole screen goes black but Xbox one is dtill on as is controller. Thus HDMI is working. Not a TV issue as that works for other input.

I have not turned Xbox on for many months. Could it be updating issue? Past updates never did this

More suggestions? I guess I could go watch the red ring of death documentary on YouTube while waiting. That best buy Warrenty was a great investment as my first three Xbox 360s had to be replaced!

ADDENDUM: solution was reset but different buttons: restart xbox and then simultaneously hold down the eject and PAIR buttons until the second tone. That did work. Found that on YouTube.

Jamie1993

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

Sorry your experiencing this issue today and thank you for coming here for the support.

Please could you try this.

1) If there's a disc in the Xbox One console, eject it.

2) On the console, press and hold the Xbox button for five seconds to turn off the console.

3) Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs.

Note This will boot your console in low resolution mode (640 × 480). To reset this setting, go to System > Settings in the guide, select Display & sounds, Video options, and then TV Resolution.

Hopefully that helps with your issue

XBX PureChaosX

Well, I've taken it back to the Currys store it was purchased from and they're going to send it to Microsoft somewhere in the UK for a repair. They say to allow up to 28 days for a repair. I shall of course update here once it's returned.

I'm still a little concerned over the warranty sticker, mainly because I'm
in the UK not the US, so I'm not 100% sure if Microsofts' new warranty policy is even valid here. If it isn't, I may get it sent back as being tampered with... which would suck.

I don't see why they would apply the policy in one country but not another. The consoles and faults are the same, so the warranty policy should be valid all over the planet.

CrazY1985

I had the same problem twice already wirh my one x.

Both times I had to send it in for a repair.

I don't think there is any other solution.

Xbox One X no video output