Xbox one X no sound on headset, still output to HDMI while headset connected to the controller

Hello Sanana94,

Yes, I've followed and double checked the instructions provided with the headset. In my case the headset is connected via the USB Dongle, and not via optical/HDMI. The Xbox states that the regular audio output will be adjusted for the headset until it is
turned off/unplugged. So when the headset dongle via USB is connected, the Xbox adjusts the headset output to Dolby Atmos (or Windows Sonic) and optical/HDMI output to Stereo instead of Dolby.

However, my issue is that when I turn the headset off the Xbox still recognizes the USB dongle as a "headset". The dongle itself states with the "red led" that it is disconnected, but does not trigger anything to the Xbox so it "knows" that there is no active
headset. Therefore the Xbox keeps the Stereo audio output via optical/HDMI. Which is not preferred because I like to watch Netflix via the Xbox and I am not always using my headset while gaming.

I haven't contacted Plantronics yet, but since this seems to be a Xbox software issue and it is a official Xbox headset I thought this would be the best place to start.

Hey there Coggit! Thanks for posting!

You should be able to use a headset as your primary sound output device from your Xbox 360 console (assuming you're using a compatible headset). Do you have a particular headset in mind that you're thinking about using?

I personally have experience using an HDMI cable to connect my console to a monitor, then using an HDMI Audio Adapter to connect to my headset; which let me have game sound through the headset.

I found this support article:
Connect Your Xbox 360 Console to a Sound System. Obviously this is not for headsets, but it should give you a look at some of the cables/adapters I'm talking about here.

Please let us know if you have any questions! =)

Yes the controller + adapter is up to date. The problem seems to be connected to how the console handles the hdmi output. It seems when the connection is not present anymore the console disables the output.

If somebody could test this on their console it could be really helpful. Basically change the input on the TV or Receiver the xbox is connected to and check if the headset still plays the xbox audio.

Maybe the issue is connected to my HDMI receiver and how it handles hdmi-switching. I also tried to disable HDMI-CEC and ARC but the problem still exists.

Hi Deathstroke,

The audio button does not show up for all headsets. Mainly the ones it will not show up for are third party headsets. For example, I have two different ear buds I use. One shows up with audio, the other does not and they both work in my controller. If you
are unable to hear any sound, go to the Xbox settings under display and sound select audio output headset audio set to stereo uncompressed, along with HDMI and Optical audio. Under Volume make sure the party chat is set to headset. Other than this there is
no other options except updating controller with headset plugged in. Here is guide for

troubleshooting headsets.

Thanks,

Brad

Just tested this and it will work.

Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
adapter, got Stereo sound on the headset without any issues.