Xbox one x mic symbol muted

Hi there

on my home screen mic symbol is always shows its muted

also my wireless control configuration volume option is greyed out

and my headset dosent work result of that

i got xbox one x project scorpion edition and original xbox head set

any help would be preciated

thanks

:)

 

Muted Mic Symbol

Hello Tamilly,

Thank you for bringing this to our attention. There are a few things that can be causing this to happen. Have you been able to test your headset on a different controller? Or if possible, a different headset?

Is your controller up to date fully?

Your network could affect this as well. You can verify your
NAT type from your network settings. Perferably, you would want this
set to open.

Hope this helps!

 

Muted Mic Symbol

Hi tried all that literally been trying it all day, the headset works the controller works etc we cant get rid of the muted mic sign at top of screen and it doesnt let us click on the volume section in the remote settings. Ive read online that loads seem
to have this problem since an update. Seems really unfair as we paid for a headset we now cant use

 

Hi there Yazar,

Thanks for reaching out! I'm sorry to hear about the current issue you may be having with one of your Xbox One Controller.
I recommend to take a look at the following troubleshooting resources:

• Have you
  updated your controller’s softwareto
  support the Stereo Headset ?
  
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio
  and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable
  is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not,
  the headset will need to be replaced. To order a replacement, go to the Xbox Online Service
  Center.
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the
  second controller, try updating the
  first controlleragain. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Hope this helps.

 

Thanks for the quick reply

yes my controller has a full battery infact i do have a 2 controllers.

my head set works on my laptop so i know its not my head set that dosent work.

mic mute symbol on even when no head set is connected to controller.

my controller and xbox software all up to date. No updates are available for both.

thanks

 

Hey Yasar,

I see you have don't a bit of troubleshooting and made sure everything is up to date. As this could be a software issue, we suggest you try performing a

factory reset on the console while keeping your games.

1. Press the Xbox button
   to open the guide.
2. Select Settings.
3. Select All Settings.
4. Select System.
5. Select Console info & updates.
6. Select Reset console.

Let us know how it goes!

 

Hi Yasar,

I'd be happy to try an help. So it seems that the mic mute symbol is always on, no matter whether the headset is plugged in or not, and as a result the headset doesn't work.

If you start an Xbox Live party chat, do you get the warning symbol that a mic cannot be found for the profile?

Do you have the Xbox stereo headset with two ear pieces or an Xbox chat headset that only has one earpiece?

Also is your Xbox enrolled in the
Xbox Insider program?

Do you happen to have any other earbuds or headphones at home with a microphone to test them out with the audio jack?

 

Hi thanks for the reply

i do have 2 earbuds and 3 headphones none of them seems to be working with my xbox. But they work on other devices my laptop and tablet etc

when i connect my xbox head set in to conroller xbox picks it up and headphone symbol appear whrere mic mute symbol were.

i do have xbox head chat with only one ear piece.

But i also have 3 other head sets with 2 earpiece and none of them works

i know the original xbox head set i got it dosent give out any game sound its just for party chat

i also mute and unmute on party chat to see if it would make any difference but no success

I am not avare being in on any xbox program

Thanks again

 

Hi Yasar,

Good to hear from you. So the Xbox Chat headset seems to be recognized by the console but can you not hear people when you are in a party chat or in a game chat? I believe the chat headset has a wired headset adapter that plugs into the USB looking port
at the bottom of your controller. Usually the audio jacks in the controllers can start deteriorating and be the source of the issue but the adapter will work best most of the time. Based on the indicator you mentioned, the chat headset should at least be working.

Have you tried a complete
power cycle yet?

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
   
2. Unplug the console's power cable. Wait 5 minutes.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

Give that a try and let us know if it helped!

 

Thanks buddy

it start working again