XBox One X Media Player Freezing

Me too! started a few days ago.

I know that xvid aren't being affected. I have a friend who uses those files exclusively and he hasn't noticed and he problem.

The fix, for now, effectively is to use VLC... the problem had to do with the Nov 26th OS update, maybe something to do with the blu-ray black levels fix, affects all Xbox One console types, and definitely affects .mp4 and .m4v files after about 25 minutes
in, but .mkv files play back fine without ever crashing. Xbox Live Support has indicated that they are "aware" of the issue, but claim that the lack of additional details on the forums (where you are right now) is holding them back from knowing exactly what
the problem is... so I have been attempting to shed as much light on it as possible through my own testing.

Still not sure if .avi files are affected by the bug or if it's only mpeg-4, also not sure if it applies to H.264 videos as I haven't tried yet, I always encode with H.265

I have my first Xbox ever for about 1 month and im already havings issues with it . My Xbox one X while playing some 4k videos on Youtube app randomly freezes the picture in the video and keep it grey or greenish for
a few secs while audio keep playing . I have been trying a few videos and looks like the 4k videos that do this are recent the oldest video that i had the freezing issue was uploaded 4 weeks ago .
This freezing issue is very anoying . Im looking for solution , theres anybody else having this issue ? Is my Xbox one X faulty ?

UPDATE 1 : I can say the Xbox one X is struggling reason why if go to advance settings in a video on youtube APP and wait the freeze grey /green screen happean i see
on dropped frames go up 100 to 500 dropped frames (depending for how long the video freeze) .

UPDATE 2 : I already thinked about a possivle bug on youtube app on xbox one x so i had a ideia of downloading 1 youtube video on my computer , copy to my external HDD
NTFS and run it via media player app . First time i run it didnt freeze a single time during the entire video (video 4 min long) then i run other VIDEO (a old 4k video that allways worked fine) after that i run the downloaded video again but this time it
freeze like it does on youtube app . This prove the Xbox one X is having a hard time rendering the video and is nothing wrong with the youtube app it does the same on media player via USB .

UPDATE 3: 3 days ago i try run it again on media player via USB but for my suprise i was able to run it 3 times (2 in a row) without a single freeze . It
seems the Xbox One X struggles less on Media player .

UPDATE 4 : I power cycle once a day my xbox one x , i really need that ppl let me know if this happean on their Xbox one X aswell , only that
way i can know if my Xbox One X is factory defected . Once again old 4k videos before decembre 7 2018 work fine .

I've had the issue since before the November update (I was hoping it would fix it) . However , when the video would freeze up , the sound keeps on playing . It looks like you had a dying video card or corrupted driver on a pc . Pushing any button on the
remote will bring it out immediately . It's worse on new 4k 60p videos , but will also happen with 4k videos at 30 and 24p . Watching the same videos (except the 60p) on my S model plays just fine . Also , sometimes 1440p videos trip it too . I tried watching
a year old video & it tripped there too . YouTube won't answer & the last posting I was on here was closed by Xbox without warning .

Hi, the error is on the Xbox One X.

Error code per below:

0xc00d11c6 (0x8007000e)

The above code only appears on the "media player" app.

The note will say:

"Sorry, the app needs to restart"

Understand that the Xbox is a versatile media player however just about any content/file type I play through it the video either gets pixelated,frequently pauses or stops. The streaming isn't smooth.

I have also tried various apps such as Media Player, Media Player Pro and VLC.

*I'm using an external HDD*