Xbox one X issue with youtube app.

MOTORHEAD45102 · Feb 19, 2019

So I'm sure some you people have seen a couple of threads about an issue with the video playback on the youtube app, but the threads keep getting locked without there ever being any kind of confirmation or any help, though it may very well be all up to google/youtube
to fix this glitching issue with the youtube videos. For me it used to only happen on 4k videos, but last night I was watching a 1080p video that I notice has switched to a new video codec vp9, which is what the 4k videos switched to and when the problem occurs.
However last night the either gray block screen or green lines over the frozen image of the video is happening more often that it has been before. Idk if this is an xbox issue where it is having issues streaming vp9 codec or if its on the app side, but for
me it only happens on youtube and not netflix or any other streaming service, tho I honestly don't know what codec their videos stream with. I have my original xbox one and can stream all of the same videos without any issue, however the original xbox one
is 1080p only and the videos seem to use an older codec on the original xbox one.

I'm going to keep posting to hopefully get someones attention and I have already sent feed back to youtube, but is there any other way or someone I can actually tell about this issue that may have a better chance of getting fixed or atleast acknowledge.

I know I'm not the only one that is experiencing this and it is still ongoing

Also I have already done any of the following that will be replied here, power cycling, clearing mac address(whatever that will fix unless you have a network issue), I have plenty of internet speed for any video streaming(940mbps, but the xbox doesn't utilize
all of that speed)

:)

XBF Brad A

Hello Motorhead,

With third party apps, anytime there are issues with them like video playback, usually falls to the owner of the app. This could be why the other threads are locked as it is you tube issue most likely. Also if you are connected wireless this can affect video
playback, as there is multiple things in the house that will cause interference.

Hope this helps some.

Thanks,

Brad

XBF Diego M

Hi there!

Thank you for coming to the forums. I'm sorry to hear about this issue with the YouTube app on the Xbox One X. I'd be happy to try and provide the best information.

Have you tried a soft factory reset or a full factory reset if you have your games backed up to an external drive? That would be the best thing to try if you haven't done so yet to restore the operating system and clear any bugs if this issue is being caused
by console software, but to be honest I think this issue lies with the YouTube app on Xbox not being updated correctly to properly support 4K videos with the new video codec that you mentioned. This mainly lies with Google to fix the app and work on an update
to then allow the Xbox team to update the app on the platform.

Since you have already sent feedback to YouTube/Google, the best thing to do to send feedback on the Xbox side is to report the problem through the Xbox Insider Hub app and send feedback to the Xbox Insider team, which works on preview updates that get tested
by users who enroll their consoles before they go live and the YouTube app has gone through some work in the Insider program since there was an issue with the app causing the console to shut down that got fixed not too long ago. Follow this link for all the
information you need on the Insider program and how to report a problem on the Xbox console or Windows 10 PC:

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

I hope this helps!

ZombieJesterCOE

Just saw a tweet from XBOX Support that this is a current known issue and they are working on it.

XBF Brad A

Hello all,

As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.

Thanks,

Brad

MOTORHEAD45102

was what they tweeted something very close to what I was describing? I've been all over their page on twitter and have not found this tweet other than an older one about black screen or shutting down the console which isn't the problem I have, but those
tweets were really old.

Xbox one X issue with youtube app.