Xbox One X hub has sound, but one guide has no sound!!

I am having a hard time connecting my spectrum set top box to my xbox one x...I go through all the steps to get my tv, bose speakers and cable box recognized by the xbox. The spectrum app works fine along with all the other apps and have good sound, but
after switching over to one guide to watch tv there is no sound...I only get sound if I plug the optical cable into the cable box but then lose the sound for the rest of the xbox..any and all help is appreciated!!

:)

 

Xbox one has no sound

wow really? Nobody has any comments at all regarding this issue? Nobody has run into this issue before? Bummer, i feel as though microsoft has no fix for this.

However, if I was able to manually update the system and do an entire system update I believe it would fix the issue. However no such option is available as it says "xbox is up to date" in the settings section where it says "updates"

 

Xbox One has no sound

I had the same issue the other day. I hard reset the console by holding the power button for ten seconds and it seemed to sort it.

 

Hey there Tx!

Sorry to hear you are running into issues with the Sound. If you have not already gone through this support article for "How to connect
your Xbox One to your Home Theater system for live TV." It will show you how exactly to connect to get audio to enjoy your Cable through the One Guide app.

If you have already gone through this, let us know so that we can further assist.

 

First things first: did you restart your console? If you haven't already, from the Guide, go to Settings tab > Restart. This will do a full restart and may take a few minutes.

Do you have another HDMI device, such as a computer? You could plug it into the Xbox (in place of the cable box) to see if the issue is with the Xbox, or the cable box. That will tell you if the HDMI input on the Xbox is working for sound.

Also, check the settings on the cable box. You may need to enable HDMI audio, or change settings for surround sound.

You could also plug the HDMI cable (not the optical cable) from the cable box, directly into the TV, and see if you get sound though the TV speakers. That may help determine if the cable box is outputting sound through HDMI.

You could also try changing surround sound settings on the Xbox. Some cable boxes may work best with a certain setting. Open the Xbox Guide > Settings tab > All Settings > TV & OneGuide > Audio & Video > change Stereo to Surround sound (or vice versa). You
will need to restart the console.