Xbox One X HDR + Samsung KS8000 = Terrible Image Quality

Hello!

I am the proud owner of a new Xbox One X Scorpio Edition and have it attached to my 55" Samsung KS8000. I've gotten some games installed and while Diablo 3 looks AMAZING in 4K, my games that support HDR look terrible. I have tried
both Battlefield 1 and Assassins Creed Origins. As soon as the games start, the image slowly darkens and washes out. Colors are muted. Blacks are grays. They look terrible. I have messed with the TV settings, turning things like Smart LED off and Dynamic
Contrast to high, and nothing works. They continue to look terrible. I've been messing around with various settings all night and I am at my wits end.

• The TV officially supports HDR 10 from what I can see online.
• I am using the included HDMI cable.
• I am connected to HDMI 1.
• The Xbox video settings have green checks by all the bells and whistles.
• I have HDR enabled on the TV for the input I am using.
• I am using the "standard" picture mode on the TV.
• In both games, I adjust the brightness or the HDR sliders and it only minimally changes the picture. No improvement at all.

Does anyone have any suggestions or settings I can try? I really want to appreciate the X in app its splendor, but at this point I am just about to disable HDR and pretend it doesnt exist. ;-)

Thanks

:)

 

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HDR picture looks great in the smaller window. Once the app, either Netflix or Blu Ray, goes full screen for HDR content, the color quality seems to deminish. Xbox One S updated 10/6/2016. Samsung KS8000.

 

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So Google releases 4K streaming support on the Xbox One S/X finally but 4K vids are all (including HDR vids) using the .vp9 codec. HDR is vp9.2

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Hi There,

I have the Samsung KS8000 and the HDR looks great in all games, the problem you are experiencing sounds like you have the energy savings mode turned on. If it is auto dimming the picture it's sensing the light in the room and adjusting accordingly. What
you want to do is the following.

1) Go to the Systems Options > Eco Solutions > Turn OFF Eco Sensor, Energy Savings, Motion Lighting, Auto Power off.

2) Dynamic Contrast, in Tomb Raider which is an HDR game the game advises me to turn off that feature for HDR as the game handles it better, so I don't know if you want to do that but food for thought.

3) Also make sure your Samsung recognises the system as gaming console, you can make sure by editing the device icon and looking at what it has selected. It should auto recognise as xbox with a controller icon.

I like to play in Natural mode and I turn off game mode in single player games, for multiplayer I turn on game mode to reduce latency.

 

Thanks for the reply. That was definitely it. I’ve been playing with Dynamic and Movie modes, instead of Standard (energy savings) and it has made all the difference.

One question though. I’m trying to take screenshots of this gorgeous game and when viewing them afterwards they are completely washed out and over exposed. Even though the game looks AMAZING while playing. Do you have this same issue?

 

Yeah that's normal, apparently when the xbox one x takes a screenshot in HDR it exports it in two file formats. There is software available that allows you on the PC to add the two file extensions into one so you can see the HDR.
I don't fully understand it to be honest but that what I read on article on forbes about the screenshot feature or something along those lines.

 

Hi there,

I have the KS7500 and HDR games look very good. You probably have already set you TV up for HDR but I will detail my settings that I use. As HAMSA3 has said turn off all the eco stuff.

Game Mode (Some settings will be greyed out but I'll add them anyway)

Backlight: 20

Brightness: 45

Contrast: 100

Sharpness: 0

Colour: 50

Tint: G50 R50

Apply Picture Settings: All sources

Digital Clean View: OFF

Analogue Clean View: OFF

Auto Motion Plus: OFF

Smart LED: HIGH

HDMI UHD Colour: All HDMI Ports ON (these must be on to activate HDR for each HDMI socket you are using)

HDMI Black Level: LOW

Dynamic Contrast: OFF

Colour Tone: Warm2

White Balance: 2 Point: R-Offset 4, B-Offset -7 - everything else 0

Gamma: 0

RGB Only Mode: OFF

Colour Space: NATIVE