Xbox One X HDMI issue

Wowzors1989 · Jan 19, 2018

My Xbox One X is giving me issues when plugged into an HDMI switch. My HDMI switch has a PS4 Pro and a Nintendo Switch plugged into it.

When only those two devices are plugged in it works fine, no problems. When the Xbox One X is plugged into switch it begins acting up.

The Xbox one X continues to send a signal and keep the switch on it's input even when the system is off. This is the case for the system in instant on (expected) as well as energy saver (unexpected).

Once the Xbox one x has been turned on and the switch changes to it's input I am unable to switch from it's input, the only fix is to unplug the Xbox one X. I have tried replacing the Xbox One X HDMI with a different brand (bluejeans) and the issue still
occurs.

:)

Mister Taurus · Jan 19, 2018

Xbox one S 4k Youtube

Hi there,

Thank you for reaching out to us with this issue. The HDMI cord that comes with the Xbox One S is the same grade that comes with the Xbox One X. Regardless, only the Xbox One X can stream true 4K video. Thank you.

liuszuping · Jan 19, 2018

Xbox One X will not work with supposedly compatible monitor

Xbox one X need last firmware

use Xbox one X bundle hdmi cable

HDMI Ultra Deep Color need "ON" , if monitor had and monitor setting "Customer"

Monitor "ON" then Xbox one X "ON", SETUP resolution for 4K...

I bought a LG 27UD69-W , I must HDMI Ultra Deep Color "ON" for 4K resolution...

anyway... try it?

Obsessive Power · Jan 19, 2018

Hi,

I'm not sure if we will be able to identify the issue just from what you have given. My experience with these HDMI switches is that usually the culprit is the switcher itself, not the TV or the device connected to it. There maybe issues relating to how
it works with HDMI 1.4 and HDMI 2.0

What switcher are you using?

What is the make of your TV?

ROBIN H 25

The Xbox One X is the only console that has HDMI 2.1. Xbox One S has HDMI 2.0.

The Xbox One S and One X both use HDMI 2.0,

The Xbox One uses HDMI 1.4

The Series X will have HDMI 2.1.

RawToastMmm

I'm very sorry to hear that your Xbox doesn't seem to be displaying... have you checked the following?

Verify HDMI cable works with another device
Verify the HDMI input on your TV or Receiver works with another device
Verify that the HDMI cable is plugged into the HDMI IN port on the Xbox One X
If you have another display (like a HDMI computer monitor or another TV) try connecting it to that
Try disconnecting and reconnecting the HDMI cable while the Xbox One X is powered on

Check if it's just the display having issues... if if the Xbox One X isn't booting properly:

Turn on the Xbox One X, and connect a LAN cable to your Xbox One X and to your router
Log into your router and check to see if your Xbox One X is showing up on the network
If you can see it on your network than that means that there's an issue in your display chain specifically
If you can't check it that way, see if the Xbox App can detect your Xbox on the network

Do controllers wired to the Xbox One X power on and light up properly? This is another way to check and see if it's a display issue, or if the XBox One X isn't even booting properly

Hopefully one of the items listed above will help us get closer to the source of your problem 🙂

MugglesCurse

I had the same issue with my xbox one x a while ago, turns out it was an HDMI issue.

TechGeek Gaming

I used the HDMI 2.1 port when i did my PC testing. I even tried different HDMI cables.

The issue is the Xbox One X system. Im wondering if Microsoft is able to fix that with a patch or softwarw update.

Doing some research, it seems the One X uses HDMI 2.0 which might be the issue. Im just concerned if I will have this same issue with the Series S/X that i pre-ordered.

XBF Leo G

Hello AutoSnipeRid3r,

Thank you for bringing this issue to our attention. Are you using the HDMI cable that came with the Xbox One X? The HDMI cable that is included with the Xbox One X is designed for 4k televisions. If an HDMI cable that does not support 4k is being used, it
could cause issues with the video feed. Is this console enrolled in the
Xbox Insider program? We recommend utilizing the article entitled
Troubleshooting 4k and HDR on Xbox One X and Xbox One S in order to resolve this issue. Be sure to let us know the results!

Xbox One X HDMI issue