Xbox One X Games do not start any longer, game Profile cannot be accessed

Discus and support Xbox One X Games do not start any longer, game Profile cannot be accessed in XBoX on Consoles to solve the problem; After 4 weeks not having played at all, I started my XOX but none of the games started. After the game intro screen, it always returns back to the XOX... Discussion in 'XBoX on Consoles' started by butterfaessle, Mar 29, 2018.

  1. butterfaessle
    butterfaessle Guest

    Xbox One X Games do not start any longer, game Profile cannot be accessed


    After 4 weeks not having played at all, I started my XOX but none of the games started. After the game intro screen, it always returns back to the XOX home page. Fifa18 and Battlefront 2 returned to home screen; NHL18 and Evil Within 2 were starting but
    then error messages appeared that the respective profile could not be accessed. What is wrong here?

    :)
     
    butterfaessle, Mar 29, 2018
    #1
  2. AskaLangly
    AskaLangly Guest
    Xbox.com Profile Cannot Be Accessed

    I get this:

    http://i.imgur.com/ZHk38HF.png

    Been happening all day. I open the Games Hub on Windows 8 and I get no friends listed.

    On Games Hub (WP8), my friends are shown, but no one's online (when I know that one or two are usually on quite often).

    BTW, this is an unmodified image. The codes weren't there.
     
    AskaLangly, Mar 29, 2018
    #2
  3. HassanB
    HassanB Guest
    Xbox.com Profile Cannot Be Accessed

    Hiya,

    This billing related issue usually occurs for two reasons. One being some sort of billing related issue which you can
    check here. Two, if you have a parental account attached to your gamertag you'd want to make sure to login with that parental account to make sure that it a.) has a gamertag generated
    for it, b.) doesn't have any sort of billing issues, and c.) make sure that any sort of terms and conditions are agreed to on that account as well.

    Not sure if any of the above apply to you but they might and you may want to go through the motions before
    contacting phone support if none of the above is the case.
     
    HassanB, Mar 29, 2018
    #3
  4. butterfaessle
    butterfaessle Guest

    Xbox One X Games do not start any longer, game Profile cannot be accessed

    Now, I got error message 0x800401fb when I want to start any of my games. After a while, not even the XOX started and error message 0x80010108 appears. None of the error codes can be found in the support error tool search. Please help.
     
    butterfaessle, Mar 29, 2018
    #4
  5. Mister Taurus
    Mister Taurus Guest
    Hi there,

    Thank you for reaching out to us with this issue. For these types of issues, we recommend making sure that your console is plugged into a wall outlet and never plugged into a surge protector or power strip. Make sure that you disconnect any external drives
    or USB accessories attached. Power down your console, unplug the console and router for five full minutes, and try again. If you still have issues, let's try the steps listed in our

    black screen guide    . If these steps don't seem to help, the next step would be to
    start a repair for your console.
     
    Mister Taurus, Nov 1, 2018
    #5
  6. Mister Taurus Win User

    Xbox One X Games do not start any longer, game Profile cannot be accessed

    Hi there,

    Thank you for reaching out to us with this issue. For these types of issues, we recommend making sure that your console is plugged into a wall outlet and never plugged into a surge protector or power strip. Make sure that you disconnect any external drives
    or USB accessories attached. Power down your console, unplug the console and router for five full minutes, and try again. If you still have issues, let's try the steps listed in our

    black screen guide    . If these steps don't seem to help, the next step would be to
    start a repair for your console.
  7. butterfaessle Win User

    Xbox One X Games do not start any longer, game Profile cannot be accessed

    Now, I got error message 0x800401fb when I want to start any of my games. After a while, not even the XOX started and error message 0x80010108 appears. None of the error codes can be found in the support error tool search. Please help.
  8. OtherwisePilot2 Win User

    The profile you are trying to load is no longer available

    Sorry I only have access to my PC. I cannot install it on another PC. Also I don't think this issue is my end. It's not a PC issue. The error message is basically saying it cannot find my profile. The game cannot start as it cannot find my profile
    in the cloud. The cloud is not at my end of things.

    This is how i see what is happening. I ask the game to start > the game says ok let me go and get your profile and then we will start > the game then looks for my profile and cannot find it > the game then displays this error message

    "The Forza Horizon profile you are trying to load is no longer available. Please contact X-box Support for assistance”.
  9. JazzyFae Win User

    Issue

    I no longer have access to that profile. Someone that lived with me used that profile. Where the game was purchased. So I cannot access the profile
  10. Mister Maka Win User

    games

    Hey there Its Nico yt.

    Are there any other profiles on your Xbox One that may have purchased this games and set your Xbox One as it's home profile? If the owner of the account set a different Xbox One as their home console, you would no longer have access to those games.
Thema:

Xbox One X Games do not start any longer, game Profile cannot be accessed

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