Xbox one x freezing and shutting down

No, they are another company that is like the xbox ambassadors group. They will only tell you to use the self service page like you've already tried or to contact xbox support.

Please click any other option and look for "chat with xbox support". The following thread does have that:

Xbox One > No thanks > Security > Chat with xbox support.

That it turns off randomly and you have done everything on these two pages: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

They will find the problem and fix the issue for you with their diagnostics. You can also opt for an advanced exchange, where they send you a repaired one as soon as you send yours - and they hold a charge for a new console until they receive yours in the
mail.

Hey there @Rogue Sniper59! I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If this does not resolve your issue, I believe that you might need to create an order for your device through this link:

Getting your Xbox device serviced | Xbox Support

I hope this helps you out! wish you lovely day!

Kind regards

Stay safe, and happy gaming!

Hi. It says I must chat with an Xbox gamer for answers. Is it the right place to proceed with the service setup??

Hi, I started a service order but there is not enough space to report the problem in detail so I did not finish it - thinking that they won't be able to fix it. How should I explain this to them?

Please advice

Regards