Xbox one x fraud double charges nov 14 2018. Replied was denied is unceptable

got this today that i asked since nov 14 and now got reply. This happen from fallout 76 atom store sales, game is a disaster server or world never found, after sales done bank sho same item same day within seconds purchased again that i never did, demanded
refund or credit , got this reply. This is plain fraud and am reporting this abuse is not acceptable to any users.

Hello Denis,

Thanks for contacting Xbox Support.

We reviewed your request for order 7603239437 on 11/14/18 and
found it’s not eligible for a refund based on Microsoft Terms of Sale.

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Cynthia S.

Support Specialist

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:)