Xbox One X - Faulty device replacement issue

serhanimoo · Jul 20, 2018

Microsoft Turkey office has changed my one x which have black screen error, but they have sent me an used (hand-me-down) and repaired another device. Is there anyone who can help with the topic?

:)

Mister Cerb · Jul 20, 2018

Faulty Xbox One replacements

Hey again kleinkills!

I'm sorry to hear that. I would suggest getting in touch with
Phone Support again about this since they are the correct channel for this question.
If they are unable to assist, I suggest asking to be escalated to the Advocacy Team, since they specialize in this type of thing.

Let us know how that goes. =)

Mister Cerb · Jul 20, 2018

Faulty Xbox One replacements

Hey there kleinkills!

Have you gotten in touch with Phone Support about this question? If not, I suggest giving them a ring to see if they have any options for you.

Also, I suggest making a post over in our
Feedback Forums so the feedback team can take a look at it as well. ^_^

Smwutches · Jul 20, 2018

You would need to contact support for assistance.
http://support.xbox.com/contact-us They typically do send back refurbished consoles so that is normal.

Smwutches

You would need to contact support for assistance.
http://support.xbox.com/contact-us They typically do send back refurbished consoles so that is normal.

Simple OJ

My Xbox one X has had no issue, I think yours is the faulty one, if you have a warranty for the X I suggest to replace it with a new one. Otherwise you are just going to hate it forever.

Eden0032

Hi there. It sounds like a faulty power brick. You would be best off requesting a repair/replacement at the Device Support webpage: https://devicesupport.microsoft.com/

You will need to register your Xbox One console in order to order the repair/replacement which should be with you a week after they receive the faulty device.

I hope that helps.

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CIDkidzPILLZ

In order for you to possibly get a replacement for the controller in question. You must register the device and then create a service order. As long as you are still under warranty, they will generally replace the faulty device. I wish you good luck.

https://account.microsoft.com/devices

If the controller came with your Xbox Series X, register the console. After registering the console select 'See details' on the registered device and then opt to start order with that console. After selecting start order, you'll be able to select accessory as the category of issue.

SwordofWhedon

You will find replacing a faulty device under warranty with a. Refurbished one is standard proactive throughout the electronics industry.

There are no authorized independent service centers for Xbox

Xbox One X - Faulty device replacement issue