Xbox One X Ethernet Connection Issue

PB did a nice job but I'll add the issue is not the Xbox One X as it has a gigabit ethernet connection, so I'd take a long look at my router and the LAN switch ports.

Did you manage to fix the connectivity issue? My Series X constantly drops connection to xbox live/internet despite an ethernet cable being used.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

The issue can be with your Xbox One X's ethernet port. Can you please plug in the ethernet cable again and then test the network connection? If there is an error or issue it will show up from there.

Settings > General > Network Connection > Test Network Connection.

Also, if you can try a different ethernet cable to confirm that would be great.

Im having the exact same issue with my Series X as DMcC1 though im using the modem/router provided by Spectrum Cable in western NY. Ethernet cable works fine on xbox one and any other device I connect it to, but when I connect it to the series X it will
connect for about 2 seconds and then disconnect and tell me i dont have an ethernet cable plugged in. It then alternates between connecting for about 2 seconds and then disconnecting for a while and then repeats the process. Wireless connection seems fine.
I guess im glad to know im not the only one.

Hi

I have had similar problems with my sons series x dropping internet connection and the only way of curing this was connecting the console directly to the router with an Ethernet Cable. It now works with no issues. I hope this helps.

And to add my sons Xbox one worked perfectly on our WiFi with no issues but the series x has issues, I’ve no idea why it has these issues but the cable sorted it.

Marmite