Xbox one X error playing 1080p Blu Ray 0x91d7000a

GingerFoST4 · Nov 18, 2019

Hi all, I need some help. Currently I have my Xbox one X connected to my Vizio Dolby Atmos Soundbar via HDMI, my soundbar attached to my 4K TV via HDMI. They both support HDCP 2.2.

I try to play Lord of the Rings Blu Ray which is a 1080p on my Xbox and I get the 0x91d7000a error "Disc Stopped. Make sure your TV's HDMI input supports HDCP rights management. If not, try plugging your console into a different TV input."

If I plug my Xbox directly into my TV, this error goes away and will play the movie. Why can I not pass through the soundbar?

I have tried changing HDMI cables, and change video output settings.

Worst case, I can bypass the soundbar and connect the audio via optical because the Blu Ray doesn't have Dolby Atmos audio anyways. It's just very frustrating.

:)

matthewiag

Xbox One and Xbox One S are 1080P Gaming

Xbox One S will play 4K Blu Ray's

Xbox One X will play Game in 4K if they are Enhanced with 4K Support + 4k Blu Ray support

They Xbox One X will also Upscale on a 1080p screen so you will see some benefit of the Xbox One X

Enraging Chaos

After troubleshooting some more last night I was able to successfully get blu ray discs and 4k blu ray discs by changing the resolution in settings to 1080p and then back to 4k. I believe this forced the "handshake" which got rid of my HDCP error that I
was getting. (Error 0x91d7000a)

Just wanted to pass this along. Curious if this resolves the issue for others!

slackadelic

Sounds to me like the soundbar isn't doing true pass-through.

Might see if there's a firmware update for your soundbar if it allows upgrades. Mine used to do similar things, firmware upgrade fixed it for me.

GingerFoST4

Ok, so...I checked updates everywhere I could. Xbox and soundbar were both up to date. Ended up factory resetting my soundbar and once everything came back on I fired up my Xbox, inserted my disc, and BOOM there it was...Interesting to say the least, and
I don't know what the root cause was. For now, I'm good.

slackadelic

Glad to hear it! Back in business!

Xbox one X error playing 1080p Blu Ray 0x91d7000a