Xbox One X Download/Install Problems

Discus and support Xbox One X Download/Install Problems in XBoX on Consoles to solve the problem; G'day! I pre-ordered an Xbox One X and picked it up on release day.. set it up, went through the initial setup and thought I'd install a game.... Discussion in 'XBoX on Consoles' started by Rowan_AU, Nov 11, 2017.

  1. Rowan_AU
    Rowan_AU Guest

    Xbox One X Download/Install Problems


    G'day!





    I pre-ordered an Xbox One X and picked it up on release day.. set it up, went through the initial setup and thought I'd install a game.





    I first tried to install Wolfenstein 2 from disc and was told I needed an update, so I proceeded with the update. The update never left 0% and eneded up solved the problem by disconnecting the Ethernet cable, restarting the
    console, installing from disc with no update, restarting the console again, reconnecting Ethernet cable and then downloading the update.. so that seems like the problem was simply the same as on the previous Xbox One consoles.. or so I thought..






    Since then I've had nothing but problems installing anything on my console, I get 0% downloads, "installation stopped" messages, or simply nothing at all, a blank DVD icon (no label) that when I select it I get taken to a Microsoft Store page that
    says "The thing you're looking for isn't here".






    So I thought I'd check the network settings, bit when I go into Settings > Network and try to select Network Settings the console freezes and I'm forced to hold the power button until it turns off (hate having to do that!), so I only ever tried going
    to network settings once.






    Now I find myself having to restart my console before I can download anything, then once its done I have to restart my console again before anything else works.. and that's not all the time, sometimes it just won't work for hours no matter how many
    times I restart it or disconnect/reconnect the Ethernet cable..






    I've also tried a ton of troubleshooting, even factory resetting my console and.. well.. its a very long story so I'll just leave it at that..





    I've searched online and can't find any information about my problem, only information about similar problems that don't apply to me. So I'm here for two reasons:





    1. If anyone else has this problem you are not the only one (I feel like I am at the moment).





    2. Does anyone know of a solution to this problem? I am open to pretty much anything St this point, however do keep in mind that I have tried a lot of troubleshooting already so the basic "turn it off and back on" stuff is not helpful to me.





    I am an advanced computer user so just lay it on me with the ideas, no need to sweeten it up for me.





    I'm hoping that this post can generate some good input into troubleshooting this and working out a solution other that replacing it.

    :)
     
    Rowan_AU, Nov 11, 2017
    #1
  2. vgdelta
    vgdelta Guest
    installing is so screwed up!

    Microsoft has very predictible and stable downloading and installs for the 360. Phil Spencer said Xbox One install problems are one of his highest priority issues to fix on the Xbox One. Question: with all of the software and hardware experience Microsoft has, how could they launch the One with install issues this severe and why hasn't it been fixed in an update.? Were almost a year in and people are still having problems with game installation.
     
    vgdelta, Nov 11, 2017
    #2
  3. MrFailPT
    MrFailPT Guest
    Interrupted installation

    I'm having problems with downloads and I can't install nothing on my Xbox one someone can help me
     
    MrFailPT, Nov 11, 2017
    #3
  4. MrNase Win User

    EA Gamepass

    Same here (Germany, Xbox Series X, Game Pass Ultimate).

    I have downloaded the Game Pass iOS app which allows me to select on which Xbox (One X or Series X) I want to install the game on but it fails with "Es ist ein Problem aufgetreten" (An Error occurred).
  5. XBF Javier R Win User

    Game pass

    Hello Paulo,

    We understand that you're experiencing an issue concerning Mortal Kombat X on your Xbox One console that was downloaded through the Xbox Game Pass.

    Can you clarify what the issue is exactly with Mortal Kombat X?

    If this has to do with the game not properly installing, we suggest attempting to follow our
    troubleshoot game or app installation problems on Xbox One support article for direct assistance with this case.

    Try this for us and then let us know how this goes.

    Best wishes!
  6. MateusFontana Win User

    Cross gen call of duty Cold War not updating

    Normally what would solve problems with download being stopped would be what I suggested above, since you've already tried resetting the console to factory defaults, and also clearing the cache. Anyway, the game works fine on your Xbox series x as informed by you. Do you have problems installing other games on your Xbox one x?
  7. Paraffin Alien Win User

    Besides the graphic difference, cangames labeled xbox1 enhanced, still play on the regular xbox 1 s

    It is only with the Xbox One X that the enhanced game makes any difference, when you install the game onto your console, the One X just downloads the extra content required for 4K graphics.

    The standard Xbox One and One S will not download the extra content as it is not required.
  8. M3tal Daz3 Win User

    Xbox oneX "Installation Stopped" problem

    If you’re trying to install an Xbox One game from a disc and the installation process stops at or near 0%, this could be happening if your console is trying to download an update for the game while the game is installing. If you're trying to download
    and install a digital game, see Problems downloading a game or app on Xbox One.
Thema:

Xbox One X Download/Install Problems

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