Xbox One X doesn't recognize any headsets

My son has an Xbox One X at my house and a regular Xbox One at his dad's house. Headsets work fine with the console at his dad's house but the one at my house has never recognized any compatible headset we've had. It has been this way since the first day
we got it. I made sure the controller software is on the newest version and it is. Any thoughts on why the One X might not work when the One does. Could it have anything to do with my TV not supporting 4K?

:)

 

XBox One X doesn't recognize any headsets

If it is a wired headset have you tried updating the controller software? If you’re unsure how to do this, follow the steps listed here.

Update Xbox One Controller

 

XBox One X doesn't recognize any headsets

My son got an Xbox One X in November and it has never recognized a headset. We have tried different headsets, all compatible and it has the same issue. These same headsets work fine on his Xbox One at his dad's house so the problem isn't the headset. Any
ideas?

 

Hello
pvr999,

Below is the official link on troubleshooting that type of issue:

Xbox One Chat Headset troubleshooting

I don't believe it has anything to do with the 4K..

It might be an actual issue with that particular Xbox one X controller where the headset connects into the

3.5 mm jack. If possible, you might want to try another Xbox one X controller (if you have one or if you can borrow one) and

connect the headset to that one

to see if it works.. that'll tell you whether or not the issue is actually with the controller.. and since it's an Xbox one X, it'll

definitely still be under the 1 year manufacturer warranty for you to be able to replace the controller.

I hope that helped!

Felix

xbox support forums

 

We've had to replace the controllers a couple of times for other reasons and it has no impact on it recognizing the headset.

 

Hi,

We are having the exact same issue but what is more frustrating is that we have two controllers and what with out Hyper X headset, but now have stopped working. So I believe this has nothing to do with the headset and is a system bug. I have been in touch
with Xbox about this issue and they said they are aware this is a know issue and are trying to resolve is but at this stage they really have no answers.

So we are left with headsets that dont work and frustrated kids who cannot chat with their friends.

Just fix the bug Xbox!!

 

Hey
pvr999,

Thanks for responding!

The next thing I would try is the console factory reset.

Before we do that we want to make sure you know your email and password for your Microsoft account because you'll

need to redownload your profile(s) back onto the Xbox and reconnect to your network / wifi .

Make sure you go with the option "Keep my games and apps" when resetting the console.

How to reset your console to factory defaults on Xbox One

Also, you do have the option to send in your Xbox for repair since you're under the 1 year manufacturer warranty.

Let me know if that helps!

Felix

xbox forums support

 

I followed the process for resetting the console to the factor defaults and it did not fix the problem. I would like to send the Xbox in for repair. Please advise how to go about that.

Thanks..

 

Hey pvr999,

I'm sorry to hear that the issue is still there after factory resetting your Xbox. I'd be happy to provide some information.

You may go
https://support.microsoft.com/devices to register your console to your account and set up a repair order for your Xbox.

You may also go to
https://support.xbox.com/contact-us and follow the on screen steps to get assistance from a live representative to set up the repair for you.

I hope this helps!