XBox One X: disc reading error on only two particularly well cared for gaming disc-Help

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.

Hello there,

I looked up the error code and it seems to be related to a disc reading error. Is this only happening to one of your DVDs? Have you tried playing the disc through another device? Does your console read game discs and Blu-ray/dvds?

Let us know some more details, and we'll try our best to help troubleshoot the issue.

No all discs ,tried discs i knew worked in other machines

This is a Forza Xbox that came with game disc well worth the extra cash

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.

Sorry about your issue there.

Is it just this one game or do other Xbox 360 discs have issues?

The Series X optical drive contains two lasers, one for reading DVD discs and one for reading Blu-Ray discs.

Have you also tried DVD movie discs to see if they play? They must be DVD discs, not HD or UHD BD discs.

Unfortunately if the drive has a fault reading discs, you'll need to get it repaired. If your console is out of warranty it will be at a cost.

Mister Beep,

I already did that before posting here. However, I don't remember if I actually removed my profile from Xbox One. So, I tried it once again.

The error that I am getting is "Unable to read the disc, the disc may not be clean. Please clean the disc and try again". Error coe 0x80820003-0x35 .... Before you ask me whether I tried cleaning the disc, yes I did. Plus it's a new game disc

And to top it all, I ordered two more new game discs and tried those two as well .... getting the same error in all the 3.

Thanks