Xbox one x disc drive is not taking disc

Heyabhig3

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with ejecting a disc from your console.

If you are unable to remove that disc via normal means, I would have to suggest that you manually eject that disc. This will require you to have a small apparatus in hand, but it should be too difficult to acquire.

You can see this step-by-step by checking out Solution 2 of the article titled

Manually eject a disc from Xbox One.

I hope this helps.

It actually does. I got the Series X this holiday at $349, and the same disc is working perfectly. I have determined that the Xbox One X disc drive is trying to read Cross Gen discs differently than Xbox One discs. The disc drive on the Series X doesn’t have this issue. You might need a new disc or you might need to send your Series X for maintenance.

You have names mixed up. There are no consoles named the Xbox One Series S or Xbox One Series X.

The Xbox One/One S/One X all have a disc drive.

The Xbox One S All Digital Edition does not have a disc drive.

The Xbox Series X has a disc drive.

The Xbox Series S does not have a disc drive.

All the consoles can play backward compatible games. The Series S and One S all digital edition can only play games digitally downloaded.

The other consoles can play games from disc and from digitally downloaded,

I hope this clears things up for you.

You would only need to do this if you purchase the All digital Xbox One S that has no disc drive. If you purchase an Xbox One S or X with a disc drive they can still be used there. But there is no way to convert disc games to digital versions.

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.