Xbox One X controller sync issues when powering on the console

Discus and support Xbox One X controller sync issues when powering on the console in XBoX on Consoles to solve the problem; How could something as fundamental as this be missed during a proper QA/QC procedure is beyond my perception. Completely agree. I'm already sending... Discussion in 'XBoX on Consoles' started by PavelPr-[xboxvenue], Nov 12, 2017.

  1. Xbox One X controller sync issues when powering on the console


    Completely agree. I'm already sending my third console for service. This is frustrating to say the least.
     
    WriestOrpheus, Nov 22, 2017
    #16
  2. my third console is still in repair. This is frustrating
     
    WriestOrpheus, Nov 27, 2017
    #17
  3. LEFTSIDE707
    LEFTSIDE707 Guest
    i have the same issue microsoft advised me to send in my console it is not even a month old microsoft is sending me a controller have 2 xbox one x one went back to amazon for this reason my replacement did the same thing Microsoft is not saying a thing or
    acknowledging this issue am very disappointed i have a third xbox one x sitting here un opened and i bet it has the same issue..
     
    LEFTSIDE707, Dec 17, 2017
    #18
  4. Xbox One X controller sync issues when powering on the console

    It happened to me in Best Buy. The weird thing is that in he store everything worked perfect. They say it must be some interference but then why the same controller work PERFECTLY on an old Xbox One and Xbox One S ?!! Infuriating!
     
    WriestOrpheus, Nov 1, 2018
    #19
  5. WriestOrpheus Win User

    Xbox One X controller sync issues when powering on the console

    I have never tried using the controller in the box but I can say that I have an Xbox One X with a Special Edition Lunar controller which I paired manually when I set up my console. It works fine every time that I turn on my console and I am using Energy
    Saving mode. I must admit that I also power my console off at the wall when I am finished with it (if that makes any difference). I will try a controller firmware update tonight and let you know what happens because I haven't updated my controller in ages.
    Mine is already updated and it didn’t help. But yeah please try that and tell us if it helped. Thanks!
  6. WriestOrpheus Win User

    Xbox One X controller sync issues when powering on the console

    Checked earlier but wouldn't let me reply. Turns out that my controller firmware is up to date. This is indeed a very strange issue! I can't remotely think of anything off the top of my head that you haven't already tried but I'll have a think. No doubt
    it will be a software-related bug.
    I agree. It seems like a software bug. But console software more than controller firmware I think.
  7. PavelPr-[xboxvenue] Win User

    Xbox One X controller sync issues when powering on the console

    I am unwilling to send a newly-bought unit for repair (yielding what would be a refurbished unit at the price of a new one). New units should work properly out-of-the-box and should not require hardware repairs to bring them up to the quality they should
    have been shipped in, to begin with. Given the fact that I am still within the bounds of the 14 days period during which I could return the unit for a refund due to a defect, it would be nice to know whether this has any potential of being addressed by software
    or firmware means.
  8. PavelPr-[xboxvenue] Win User

    Xbox One X controller sync issues when powering on the console

    Exactly the same problem here. Is your Xbox a Project Scorpio Edition too?
    Thanks a lot for your comment. This is not the Project Scorpio Edition but rather the regular one. You are saying that there are a lot of people with the same issue, yet I could not find a trace of it online. Could you please point me at similar posts?

    Update: I went into another store of the chain where I purchased the console from and in front of me they unsealed, unboxed and set up a new unit.
    The issue reproduces with the new unit every single time, which is indicative that this is not an isolated issue. I've also contacted Xbox Support over the phone and it appeared as though they are unaware of this issue. This could be attributable to
    the fact that there are a lot of those who prefer to set their console to the "Instant-On" mode (in which this issue is nonexistent, it only manifests in Energy Saving mode).
  9. WriestOrpheus Win User

    Xbox One X controller sync issues when powering on the console

    There are a lot of people with the same issue. Microsoft: is this something that can be fixed with an update? Or do we need to send our consoles for repair?? HELP!!!!!
Thema:

Xbox One X controller sync issues when powering on the console

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