Xbox One X controller and headset connection issue

Hi there Tucker,

Thanks for the reply. I'm sorry to hear about the issue with connecting the headset to the Xbox One X controller.

I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible
  headset to Xbox One
• Xbox
  One controller and headset compatibility
• Try connecting the Xbox to the Wall instead of an extension cord or surge protector.
  

Try this out and let us know the results.

Hello
pvr999,

Below is the official link on troubleshooting that type of issue:

Xbox One Chat Headset troubleshooting

I don't believe it has anything to do with the 4K..

It might be an actual issue with that particular Xbox one X controller where the headset connects into the

3.5 mm jack. If possible, you might want to try another Xbox one X controller (if you have one or if you can borrow one) and

connect the headset to that one

to see if it works.. that'll tell you whether or not the issue is actually with the controller.. and since it's an Xbox one X, it'll

definitely still be under the 1 year manufacturer warranty for you to be able to replace the controller.

I hope that helped!

Felix

xbox support forums

I have the same issue. It's okay when watching NETFLIX with a headset connected but Amazon Prime Video turns off the controller. It's very irritating.

Connecting a USB cable is unacceptable. The controller is supposed to be wireless. I'm not using a blooming charging cable because then the controller won't be wireless. Not sure if it makes a difference but I'm using rechargable batteries and the headset
adaptor and Xbox One X

Hey there GiraffeBoy,



Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting a headset via Xbox One controller.



I recommend trying the following articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.

Hey there Reaper RUN,



Thanks for reaching out. I understand there is an issue with connecting a headset to the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.