Xbox One X constantly crashing and then wont start up

wbs Cain · Apr 8, 2020

Over the last 6 months my X1X has been crashing while playing different games. Either the game will close and go back to the main screen, or the xbox1x will freeze completely. The games this happens with mostly are The Division 2, Doom Eternal, & Rainbow
6 Siege.

Also while playing The Division 2 I experience a lot of lag, sometimes half the items on the screen do not render and I fall through the map. There are other times enemies are invisible and kill me. then I come back to that spot and the next lot are invisible.
Below is a picture of what I experience, and a link to my YouTube of a video of it.

When the xbox freezes I hold the power button until the xbox turns off, I remove the power cable and HDMI cable for about 5 min, plug it all back in and try to turn it back on. The xbox will power on but not send a signal to the TV, after a few min it will
turn its self off. I turn it back on again and it does the same thing. This goes on for hours.

I have tried all the trouble shooting things I can find:

soft reset

hard reset

clear the cache

delete local saves

change HDMI cable

Change wall outlet location

move the system to a different area

I have tried to call customer support but it keeps telling me to come to the help site and hangs up.

I have had this system for about 2 years and the warranty is only for a year (which is BS if you ask me) I dont understand why the xbox always has problems but my PS3 and PS4 have never given me any problems like this.

Video: https://youtu.be/gEf7CmLCHM0

:)

ZenKiller08

I don't get any of these issues when playing The Division 2 on my One X. It really does seems like you've tried quite a few things. Does the unit ever shut down on you or give you errors about overheating? You could try opening it up (at this point since
you're out of warranty) and replacing the thermal paste and pads.

L0bber

I’ve sent in my xbox series x twice now, waiting for the 3rd one to arrive. You definitely wont get the same xbox back. If the xbox doesn’t work this time I have to switch to the series S or goto playstation. (Game disc wouldn’t read, it would crash constantly.. or home screen me)

IIINKEDD

It will install and start up..and hour or 2 later it will crash and corrupt and mess my whole xbox one x up

StephenBrown310

Xbox one multiplayer is unplayable constantly freezing. Game completely crashes . Campaign will not even load up

SillyJoey844785

yip my system is broken ever sinse the new update and dashboard over 20 power cycles now as my Xbox locks up freezes and crashes games crash the usb TV wont work properly and crashes you tube and apps glitch the list goes on and
on never in my Xbox life have I had to physically power cycle my Xbox multiple times a day grrrrrr They have broken my Xbox starting to regret my pre order of the Xbox one x Is it to late to cancel

Xbox One X constantly crashing and then wont start up