Xbox One X closing games randomly

having the same issue with my HP windows 10 too. Can someone from Microsoft get off their butts and figure this out

Hello Noel Kozak,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Moderator

Yes, the last 2 days, Sudoku won't open or closes unexpectedly. What's up?

Hello Noel Kozak,

We appreciate you for sharing this with us and welcome to Xbox Forums.

We understand that you're experiencing issues with your games closing randomly. This can be frustrating. This could be caused by a number of factors, including outdated drivers, conflicting software, or hardware issues. No worries, I will do my best to help you sort things out.

Here are a few steps you can take to troubleshoot the issue:



1. Check for updates: Make sure that your operating system, graphics card drivers, and any other relevant software are up to date. You can usually find updates by going to the manufacturer's website or using the built-in update tool in Windows.



2. Disable conflicting software: Some programs, such as antivirus software or system utilities, can interfere with games and cause them to close unexpectedly. Try disabling any non-essential software and see if the issue persists.



3. Check for overheating: Overheating can cause games to crash or close unexpectedly. Make sure that your computer is properly ventilated and that all fans are working correctly.



4. Test your hardware: If none of the above steps work, it's possible that there is a hardware issue causing the problem. You can run diagnostic tests on your hardware to check for any issues.

Sources: How to find out if a game will play on your Windows



I hope these steps help you resolve the issue with your games closing randomly. If you have any further questions or concerns, please let me know.

Kind regards,



Microsoft Community Moderator

Looks to be an issue with Borderlands GOTY only on the One X.

I've been playing it on both my Original One and One X and it shuts down randomly only on the One X, with absolutely no issues on my original Xbox One. Others have the exact same issue over at the gearbox forums.