Xbox One X Can't Connect To Xbox Live

gpheonix · Mar 14, 2019

Been having dodgy connection on my xbox for nearly a wekk. At first every other time I turn the thing on the thing wouldn't be connected so I had to test network connection which would work. Then the next couple days just about every time I turn it on it
would by offline and testing the connection wouldn't work. I had to restart it to get to work. The next couple of days and now that's not working. It's been a big challenge to just connect and when I do it stays connected for like half an hour. Then maybe
after I leave it alone for a while I come back and I can reconnect just fine. Only for it to disconnect the next half hour.

Nothing else in the house is having problem connecting to xbox live. Not even my xbox 360 is having any problems. I've gone through all the steps to ensure that it's not the router. I finally called my network provider or what ever it's called and after
everything they did didn't work they concluded that it was the fault of the xbox. What is going on? Someone please help get this thing working.

:)

PsychoFlyBoi

Thanks for explaining!

The Error matches with:

Router, ISP, or Xbox LIVE service problems - Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE (Picture: The X between Internet and XBOX LIVE)

XBF Crystal P

Hey there Chickenhoop,

Thanks for reaching out. I'm sorry to hear about the issue with connecting to the network on your Xbox One X. I
recommend to try the following article: I've
connected my Xbox One to Xbox Live before, but I can't connect now.

Try this troubleshooting wizard and let us know the results.

Boom B00M Boom

It typically helps us help you with specifics examples of what you have tried to do and what didn't work. That said, here's a bunch of examples to try:

"Xbox One Won’t Connect to Xbox Live [SOLVED]"

"13 Ways to Fix Xbox One Controller Won’t Connect Error"

"Xbox One X Won't Connect to Xbox Live"

XBF Jeremy Z

Hiya WayUp,

Thank you for your response.

Also, I recommend to check out this link for more help on the network disconnecting

I need help with my Xbox One network connection.

Follow these steps:

Step 1: My console can't connect to Xbox Live
Step 2: Red X
Step 3: Can't connect to the Internet
Step 4: Home> Step 5: Wireless
Step 6: Red X
Step 7: Red X
Step 8 Check for Other Wireless Interference

Please read Step 8's information.

Hope this helps.

aMexicanErb

I am sorry to hear this is happening,

are you getting any kind of error message when you are trying to do the connection test? If so this might help

Network Connection Error Solution

Also there was an earlier post of some one having the same issue, you might be able to find your solution within this post!

Xbox One X not connecting to Xbox Live

If you are unable to fix it you might want to go ahead and schedule a repair request to have someone take a look at it.

Schedule a Repair Request here.

I hope this information is helpful in getting your issue fixed! if so please mark it accordingly and Game On!

Xbox One X Can't Connect To Xbox Live