Xbox One X bundled HDMI Cable is faulty

Hi,

the HDMI bundled with my new Xbox One X is not working since the day of purchase. The TV does not detect the Xbox if connected with this bundled HDMI cable. I have tried to connect my friend's Xbox One X with his TV (different from my TV) using my bundled
HDMI cable but the result was the same i.e. his TV did not detect his Xbox. I am using a 3rd party HDMI cable in the interim to connect my Xbox One X to my TV since the day I bought this console. I am pretty sure the bundled HDMI cable is faulty. The retailer
who sold the console to me (Harvey Norman Singapore) refused to exchange the faulty cable for a new working cable and instead asked me to contact Microsoft support. They also mentioned that my Xbox is covered under Microsoft on-site warranty and that once
I contact Microsoft support, I will receive a new working HDMI cable for my Xbox One X from Microsoft.

Please advise on this.

Thank you

:)

 

Can't get my Xbox one to do 720p but my Xbox 360 can easily do 1080p

Found out the problem faulty HDMI cable. Bought a new one my Xbox one is doing 1080p now.

 

Xbox One - HDMI out port faulty

I am having problems with my xbox one HDMI out port being loose. I have tried 3 different HDMI cables to ensure it is not a faulty cable.

With each cable, it has to be propped up to show video. If it is not propped up then the video cuts out.

Is there a fix for a loose/faulty HDMI port on the xbox?

 

First please try everything on this page to see if it really is your HDMI cable:

http://support.xbox.com/en-US/xbox-one/system/tv-or-monitor-screen-is-blank-while-connected Also check settings on your TV and see if anything changing there helps.

For a warranty repair see here:
https://support.microsoft.com/devices And register your console via serial number and "start a service order" and follow the instructions.

You may not be able to specifically request a new HDMI cable that method and you might have to contact xbox support directly through a live chat here:
Contact Us | Xbox Support

 

Thanks Chief, I'll try that.

 

To be honest, the 3rd party one you are using works just as well. If that ever breaks just get a new one. They cost under 10 bucks. It will save you the hassle of having to contact MS. That's what I would do.

 

Never the less, it should work out of the box...

Faulty cables should be replaced, especially on newly bought consoles.

 

Hi Peaky8linder,

I'm sorry to hear that the Xbox One X came with a faulty HDMI cable.

In this case I would highly suggest to contact Support, so they can go ahead and assist you with receiving an HDMI cable. They should be able to assist you with the resolution.

https://support.xbox.com/en-US/contact-us#0

 

Thanks for your reply but the point is not the cost of the cable but the fact that the cable and all packaged items should work out of the box. No one likes buying items and spending 1-2 hours to figure out that they have actually been sold faulty items/product
and then spend a few days/weeks to get the faulty items replaced/repaired.

 

Hi,

Thank you for your reply. The link you suggested is for US (may be I have posted my question on a US community?...if I have, sorry about that). I did visit the similar support link for Singapore (that is where I live) but I could only see an option to either
return the whole Xbox unit for repair or to get a new accessory for Xbox like power cord, controller etc. but there is no option to receive a new working HDMI cable.

I can't even find a link to chat with a live agent or a phone number I can call to get this or similar matter(s) resolved.

Please help to resolve this issue soon.

Thanks

 

If it wasnt working since the day you purchased it you should have taken back the xbox to the store with the receipt for a new one

 

Thanks, that is exactly what i did but as mentioned in my original post, "The retailer who sold the console to me (Harvey Norman Singapore) refused to exchange the faulty cable for a new working cable and instead
asked me to contact Microsoft support."

 

Hi Peaky8linder,

Sorry to hear about the issue at hand. Here is the contact link for Customer Support
to help assist you further.

Hope this helps.

 

If you have a manufacture warranty you should be able to have it replaced.
Contact Us if you would like us to check your warranty. You can use any hdmi cord from your local retail store as well. So you do have options. Have a good day!

Have fun!