Xbox One X auto shut off problem

The Xbox One X will shut off should there be overheating, yes.

Go ahead and go into your settings and do a Restore to Default option. If this does not work hold down the power button for 10 secs then attempt the setting again. let me know if this works.

Just FYI, entering in a prepaid code will not shut off the auto-renew. It will delay it til the code is used, but not shut it off. Shutting off the auto renew via xbox.com or contacting phone/chat support is the way to go.

XBF Mohammed C,

Thank you for responding to my dilemma. After following each of your steps in attempt to fixing my issue, I am still without resolution. My Xbox series X still continues to auto shut off when loading any game.

It runs fine while INSTALLING a game (over 45 minutes to install Destiny 2 X/S), it never auto shut down during that duration.

And while setting at home page or browsing through games and apps it does not auto shut off.

It is only when loading a game to start playing does it auto shut off... EVERY TIME, ANY GAME.

I sincerely thank you for your attempt at helping me though.

After looking online and seeing thousands upon thousands of exact similar issues from consumers world-wide, It is starting to look like Microsoft/Xbox simply put out a broken console for consumers to purchase! And now we consumers do not have ANY way to converse DIRECTLY with any form of Microsoft personnel for help.

Such a underhanded and cowardly move on Microsoft’s behalf!

I just had the same problem. Though I think mine was because the default feature of the auto shut off after 1 hour was checked. Since I noticed after it turned off on its own.... My tv and audio bar both were still on... Which led to messing up e xbox on
and off features for all devices. I did a hard reboot and turned off he auto power off when idle. Seems like the software is very prone to messing up the auto on and off when just one device isn't in sync.