Xbox one X audio drop outs

Asurbanipal-[xboxvenue] · Nov 14, 2017

Never had trouble with the standard xbox one but since the one x arrived, audio drops every few minutes, LG B6 thru LG SJ9 and it doesn't matter if it's a direct connection, indirect, or whatever.

Also, in case someone else gets this issue, a weird pattern of white dots moving across the screen sometimes.

Since there's a lot of tvs and brands involved here, has this been pushed to xbox support?

:)

JustMaleRN · Nov 14, 2017

Xbox One S audio cuts out for a second every 30 minutes when 4K resolution selected.

I have an Xbox One X Scorpio Edition and have audio drop out problems too. I've been struggling to find out of it is a TV issue or Xbox problem and feel it is the Xbox. I've tried different HDMI cables and ports on my LG 55B7A OLED TV with no change.
Had an LG technician look at my TV and he felt the television was fine. The LG TV Netflix app runs audio fine optically to my receiver with no audio drop-out noticed. My PS4 hooked up via HDMI to my TV does not have issues with audio drop out with movies
or games. My Xbox One X is connected via HDMI to the TV and I get variable audio drop-out with games, blu ray movies, or apps like Netflix. The time period is variable where it doesn't seem to occur for maybe 20 to even 40 minutes, but then I might get a
few drop outs in a row. I sent my Xbox One X in for repair for a different issue (my home screen was black) and navigating screens was freezing or very slow), but I did mention the audio issue and was hoping it would be addressed. I'm not sure what support
did and they may not have addressed the audio complaint since it was tacked on towards the end of my support ticket or whatever. Really appreciate any advice from people. Thank you for your time.

WOGwald · Nov 14, 2017

live tv audio stuttering

I too have audio issues with Live TV thru XBOX ONE. DirecTV Genie unit. My audio will drop out for a very short period and then come right back.

Minor issue but annoying.

Internet Expert · Nov 15, 2017

Is your color depth option set higher than your TV can support? Go to
Settings > Video output.

Under "Video fidelity", you will see the "Color depth" and "Color space" options.

Color depth:

If you have a Dolby Vision TV, set it to 36 bits per pixel (12-bit).

If you have an HDR10-compatible TV, set it to 30 bits per pixel (10-bit).

If your TV does not support HDR, set it to 24 bits per pixel (8-bit).

Color space:

If you are on a TV, use Standard (recommended).

If you are on a monitor, use PC RGB.

Internet Expert

Is your color depth option set higher than your TV can support? Go to
Settings > Video output.

Under "Video fidelity", you will see the "Color depth" and "Color space" options.

Color depth:

If you have a Dolby Vision TV, set it to 36 bits per pixel (12-bit).
If you have an HDR10-compatible TV, set it to 30 bits per pixel (10-bit).
If your TV does not support HDR, set it to 24 bits per pixel (8-bit).

Color space:

If you are on a TV, use Standard (recommended).
If you are on a monitor, use PC RGB.

JustMaleRN

I have an Xbox One X Scorpio Edition and have audio drop out problems too. I've been struggling to find out of it is a TV issue or Xbox problem and feel it is the Xbox. I've tried different HDMI cables and ports on my LG 55B7A OLED TV with no change.
Had an LG technician look at my TV and he felt the television was fine. The LG TV Netflix app runs audio fine optically to my receiver with no audio drop-out noticed. My PS4 hooked up via HDMI to my TV does not have issues with audio drop out with movies
or games. My Xbox One X is connected via HDMI to the TV and I get variable audio drop-out with games, blu ray movies, or apps like Netflix. The time period is variable where it doesn't seem to occur for maybe 20 to even 40 minutes, but then I might get a
few drop outs in a row. I sent my Xbox One X in for repair for a different issue (my home screen was black) and navigating screens was freezing or very slow), but I did mention the audio issue and was hoping it would be addressed. I'm not sure what support
did and they may not have addressed the audio complaint since it was tacked on towards the end of my support ticket or whatever. Really appreciate any advice from people. Thank you for your time.

Radiant Sword X

Hi. If Xbox One X doesn't feature it, then it's not possible for the Xbox One X. Most likely, that IR audio out is for Xbox One and Xbox One S.

WOGwald

I too have audio issues with Live TV thru XBOX ONE. DirecTV Genie unit. My audio will drop out for a very short period and then come right back.

Minor issue but annoying.

Geri M.

Hello JulesOP,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Xbox one X audio drop outs