Xbox One X - Audio Crackling In Headset Solution?

Forb1dden1 · Nov 19, 2019

I have been recently plagued with audio crackling/popping sound when playing on my XBOX ONE X "Scorpio". It happens every time I play now. It only goes away about 30% of the time with a console restart. I have tried numerous troubleshooting and even did
a full system reset. No luck. I have used 4 different controllers including an Elite 2 I picked up today. I have also tried 3 different headsets to rule that out as well. This seems to only happen when my controller is not plugged into my console. If I use
the controllers wirelessly, I get the annoying, experience ruining popping/audio distortion. Could it potentially be a bad receiver inside the xbox? I am bummed because my console is no longer in warranty and I have been tirelessly looking for a solution.
I am hoping someone has had this issue before and can offer some guidance. Thanks in advance!

:)

napalm 31337

Maybe, as you mentioned, is an issue related to wireless signal. You wrote that you tried with different controller, so, why you speak about a single controller out of warranty?

If you plug in the USB cable all works fine?

Can you share with us additional info like the brand and model of your headset? thanks.

Danny S117

Are there many other wireless devices around you when playing the Xbox? E.g. your phone, router, laptop, alexa etc could be causing interference with the wireless signal. Try turning everything off except for your Xbox, TV and Controller and see if that
works?

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

Forb1dden1

Maybe, as you mentioned, is an issue related to wireless signal. You wrote that you tried with different controller, so, why you speak about a single controller out of warranty?

If you plug in the USB cable all works fine?

Can you share with us additional info like the brand and model of your headset? thanks.

I'm sorry but it seems you didn't read what I said properly. I stated that the wireless receiver "inside" my xbox may be faulty. I also said my console was out of warranty. I spoke nothing about my controllers being out of warranty. I have an assortment
of controllers ranging from the original xbox one controller to the newest Elite 2 as I said above. I tried all of them and they all did the same thing. I also have an assortment of headsets. I have Hyper X Cloud II, Turtle Beach Stealth 700 as well as a Philips
SHP9500 paired with a V-Moda microphone. I have tried them all with this issue still persisting. The issue only goes away "sometimes" with a hard reset or when I am hard wired using a usb to my controller.

M3tal Daz3

Check this link for a possible solution: https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

Xbox One X - Audio Crackling In Headset Solution?